495 jobs for "Digital Program Manager"

Sales Team Manager, Retail Customer Care

At Apple - Shanghai

Posted on Oct 15

View job Apply on company site

Project Manager, Global CoRe Talent Operations

At Deloitte - Columbus · Hermitage

Posted on Oct 15

View job Apply on company site

Lead Commercial Manager

At GE Vernova - Shanghai

Posted on Oct 14

View job Apply on company site

Business Development Manager, Apple Attach Ecosystem

At Apple - Minato

Posted on Oct 14

View job Apply on company site

Lead Technical Product Manager, ITC

At NIKE, Inc. - Karnataka

Posted on Oct 14

View job Apply on company site

Lead Technical Product Manager, ITC

At NIKE, Inc. - Karnataka

Posted on Oct 14

View job Apply on company site

ALAC Channel Strategy Manager

At Apple

Posted on Oct 11

View job Apply on company site

Manager, Project Manager, Consumer Intelligence

At Capital One - McLean · Richmond

Posted on Oct 11

View job Apply on company site

Sr. Manager, Product Manager- AI Enablement- GPN

At Capital One - McLean · New York

Posted on Oct 11

View job Apply on company site

Regional Sales Manager, Kuwait

At Palo Alto Networks - Ajman

Posted on Oct 9

View job Apply on company site

Regional Sales Manager , Public Sector - Dubai

At Palo Alto Networks - Ajman

Posted on Oct 9

View job Apply on company site

Sr Sales Ops Associate, Digital Sales Center

At Uber - New York City · San Francisco

Posted on Oct 9

View job Apply on company site

Regional Account Manager - Local Government - Mid-North Germany

At Palo Alto Networks - Munich

Posted on Oct 8

View job Apply on company site

Compliance Business Oversight Manager (US)

At TD Bank - Charlotte · New York

Posted on Oct 8

View job Apply on company site

ServiceNow Technical Transformation Manager

At Deloitte - Rosslyn

Posted on Oct 8

View job Apply on company site

Manager, Internal Audit

At Palo Alto Networks - Bengaluru

Posted on Oct 6

View job Apply on company site

Retail Commercial Manager

At Apple - Shanghai

Posted on Oct 6

View job Apply on company site

Control Manager - AML/KYC - Senior Associate

At JPMorgan Chase - Wilmington

Posted on Oct 5

View job Apply on company site

SAP Deployment/Cutover Project Manager

At Schneider Electric - Nashville · Carrollton

Posted on Oct 5

View job Apply on company site

Vice President, Capture Excellence - Digital Sector

At Leidos - Reston

Posted on Sep 30

View job Apply on company site

Apple

Sales Team Manager, Retail Customer Care

Shanghai, ChinaPosted 28 days ago

Apply on company site View full job

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work.

Here in the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Retail Customer Care (RCC) organization is a direct channel for Apple passionate about driving pre and post sales customer interactions and managing order support related activities globally. RCC supports Apple shoppers who buy from and are fulfilled by the Apple Store Online, Apple Retail Stores, and third-party marketplaces. The Sales Team Manager is responsible for daily supervision and administrative activities, leading others, driving performance, and developing specialists in your team to deliver the only-at-Apple experience to our customers. Teams either provide pre-sales support to Consumer, Education and Business customers through chat and/or phone contacts, or they help customers learn more about our amazing products and services through the Personal Setup program.

Description
This role requires a leader who feel passionate about people leadership and will advocate for customer, specialist, and business needs to drive operational and continuous improvements. The candidate will actively reinforce and foster a culture of inclusion, diversity, support, debate, wellness, and growth.

This candidate will be responsible for the day-to-day management of RCC specialists, as well as collaborating closely with various departments across Apple to deliver the best possible Apple experience to our customers.

The successful candidate will achieve results by fostering an environment that delivers outstanding customer experiences and enhancing the efficiency and effectiveness of the frontline specialist team.","responsibilities":"Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals
Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
Capture the 'Voice of the Customer' to contribute to the customer insights, and to improve the specialists' ability to deliver excellence customer experience
Assist with recruiting, training, developing, and retaining a diverse, high-performing team
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate
Monitor post and real time customer interactions of Specialists through call/chat review and engage in appropriate follow up such as providing coaching and ensuring the quality of the customer interactions
Contribute to an inclusive environment by respecting each others' differences and having the curiosity to learn
Demonstrate Apple's values of inclusion and diversity in daily activities
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams
Take action to create a safe, respectful, and inclusive environment for all team members.
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications
5+ years experience in Sales, Retail, or Customer Care Center landscapes
2+ years of management experience, leading a team of 15+ direct reports
Experience leading in a multi-lingual/cultural environment
Knowledge for WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms
Resolve conflict and settle differences in productive ways
Follow through on commitments and establish mechanisms to encourage others to do the same
Make timely and sound decisions by asking questions and using analytics, experience, and judgment
Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing environment

Minimum Qualifications
Fluent in both English and Mandarin (speaking, reading, writing)
Develop others through mentorship, coaching, and effective feedback
Instill trust within the team and operate with a high level of integrity
Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
Communicate with excellence, and tailor your communication style to different audiences
Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
Makes space to listen, learn, and amplify diverse perspectives and experiences
Confronts barriers to greater inclusion with tenacity, care and commitment

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile