1,146 jobs for "Customer Technology Advisor"

Responsibilities

About the Team:
We are seeking an experienced FCC Advisory professional to join the Global Payments Financial Crimes Compliance (FCC) team in support of our fintech operations tailored to support our dynamic TikTok Ads platform environment. As the dedicated FCC advisor for TikTok Ads, you will be the primary compliance liaison advising TikTok Ads product, compliance product, operations, and engineering teams on anti-money laundering risks and regulatory obligations. You will be responsible for proactively identifying risks associated with new and existing products or services, enhancing the TikTok Ads control framework by designing effective controls, and embedding financial crimes compliance into the product lifecycle.

Key Responsibilities:
- Serve as the main FCC point of contact for the TikTok Ads line of business, advising on AML/CFT risks for the various advertising products and customer lifecycle.
- Provide subject matter expertise on AML regulatory requirements, risk typologies, and emerging threats in the context of the creator economy, digital payments, and social commerce.
- Partner with product and engineering teams to evaluate new features and product changes, ensuring AML risk is adequately assessed and controlled from ideation through launch.
- Lead or contribute to AML risk assessments for new products, jurisdictions, and customer types (e.g., creators, influencers).
- Oversee the maintenance of scalable, technology-driven AML controls tailored to a platform environment, including transaction monitoring, customer onboarding, and suspicious activity detection.
- Coordinate with FCC, compliance product, compliance technology and legal teams to deliver holistic risk advisory to the business.
- Support the development and refinement of AML policies, standards, and procedures applicable to digital products and users.
- Participate in internal governance forums and provide compliance input on risk acceptances, control enhancements, and third-party partnerships.
- Support audits, regulatory exams, and due diligence efforts by preparing documentation, risk rationales, and control evidence as needed.
- Stay informed on global AML regulatory developments and fintech enforcement trends, interpreting and advising on their relevance to business strategy.

Qualifications

Minimum Qualifications:
- 5+ years of experience in AML compliance or financial crimes advisory, ideally in a fintech, payments, or platform-based technology company.
- Demonstrated knowledge of AML frameworks (BSA/AML, FATF, FinCEN), particularly as applied to non-traditional financial services (e.g., digital assets, peer-to-peer payments).
- Strong analytical, communication, and documentation skills, with the ability to clearly translate regulatory concepts into practical guidance.
- Ability to manage ambiguity and prioritize effectively in a risk-based and iterative compliance environment.
- Comfort working in fast-paced, high-growth environments and cross-functional settings with product, engineering, and design teams.

Preferred Qualifications:
- Advanced degree or relevant certification (e.g., CAMS, CFCS, CRCM).
- Experience advising on AML risks related to digital platforms, user-generated content, creator economies, or e-commerce ecosystems.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $121600 - $272000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 5+ years of experience in AML compliance or financial crimes advisory, ideally in a fintech, payments, or platform-based technology company.
- Demonstrated knowledge of AML frameworks (BSA/AML, FATF, FinCEN), particularly as applied to non-traditional financial services (e.g., digital assets, peer-to-peer payments).
- Strong analytical, communication, and documentation skills, with the ability to clearly translate regulatory concepts into practical guidance.
- Ability to manage ambiguity and prioritize effectively in a risk-based and iterative compliance environment.
- Comfort working in fast-paced, high-growth environments and cross-functional settings with product, engineering, and design teams.

Preferred Qualifications:
- Advanced degree or relevant certification (e.g., CAMS, CFCS, CRCM).
- Experience advising on AML risks related to digital platforms, user-generated content, creator economies, or e-commerce ecosystems.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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