328 jobs for "Client Service Manager - Associate"

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Position Summary

Deloitte helps organizations protect and grow their business by delivering risk management solutions across critical domains, including cyber. Within that environment, this role leads the delivery, growth, and continuous improvement of large-scale Identity and Access Management (IAM) managed services engagements. The Associate Vice President (AVP), IAM Managed Services will own delivery outcomes across the full IAM stack, including Identity Governance and Administration (IGA), Privileged Access Management (PAM), Access Management (SSO/MFA), and Directory Services, while also driving innovation, automation, account growth, and renewals for a large, complex client portfolio.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As an Associate Vice President, Engineering Managed Services on the Cyber Operate team, you will be responsible for:

- Lead end-to-end delivery of Identity and Access Management managed services across Identity Governance and Administration, Privileged Access Management, Access Management, and Directory Services.

- Own service outcomes for blended onshore and offshore delivery teams, including service-level agreement and key performance indicator performance, service quality, staffing, and client satisfaction.

- Serve as the primary delivery relationship owner for assigned accounts; lead executive governance, status reporting, incident response, risk mitigation, and financial performance management.

- Drive service improvement through automation, tooling modernization, root-cause remediation, and adoption of identity-management practices across cloud, hybrid, and on-premises environments.

- Lead account expansion, contract renewals, and Requests for Proposal and Requests for Information activities, including solution scoping, staffing models, delivery approaches, and pricing.

- Mentor managers, leads, and engineers through career guidance, coaching, and performance management.

A successful candidate would possess these skills:

- Ability to work independently and collaborate as part of a team

- Effective written and verbal communication skills

- Meticulous attention to detail and quality of work product

- Ability to build and sustain professional relationships

- Ability to lead projects or workstreams

- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

- Strong interpersonal skills and professional demeanor

- Ability to meet deadlines

- Ability to mentor and provide clear guidance to others

The team

Deloitte's Cyber Operate team manages clients' critical cyber assets as a fully managed service or in partnership with client teams, delivering skilled talent, market-tested technologies, and proven processes across the identity lifecycle. Our Digital Identity managed services combine Identity Governance and Administration, Access Management, and Privileged Access Management into a single, turnkey offering that helps clients reduce risk, accelerate maturity, and operate with confidence at scale. This work helps clients strengthen service performance while operating more efficiently at scale.

Qualifications

Required:

- 10+ years of experience in Identity and Access Management, including 5+ years in a managed services or information technology operations leadership role.

- Experience implementing or operating one or more identity platforms, including SailPoint, Saviynt, One Identity, CyberArk, BeyondTrust, Okta, Ping Identity, or Microsoft Entra ID.

- Bachelor's degree in computer science, information systems, information security, mathematics, decision sciences, risk management, mechanical engineering, electrical engineering, or industrial engineering

- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

- Limited immigration sponsorship may be available.

Preferred:

- One or more certifications, including Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), SailPoint, CyberArk, or Okta certifications.

- Experience deploying or managing Identity and Access Management solutions in Amazon Web Services, Microsoft Azure, or Google Cloud Platform environments.

- Experience defining or refining service-level agreements and operational-level agreements, and using information technology service management tools such as ServiceNow or Remedy.

- Experience using development and operations (DevOps) practices, automation or orchestration tools, identity analytics, or Privileged Access Management disaster-recovery processes.

- Experience delivering consulting or professional services to clients in life sciences, manufacturing, energy, or engineering and construction, including account expansion, renewals, or proposal-response activities.

- Experience leading Identity and Access Management managed services across at least two domains-Identity Governance and Administration, Privileged Access Management, Access Management/Single Sign-On/Multifactor Authentication, or Directory Services-and leading teams of 30+ team members.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 163,400 to 322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 366954

Job ID 366954

About Deloitte

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10,000+ employees
Industry: Client Services

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