369 jobs for "Technical Customer Service Specialist"

Eaton's North America Sales division is currently seeking a Digital Solutions Sales Specialist. This posiiton is remote but must live within 75 miles of San Diego, CA, Los Angeles, CA, or Hayward, CA.

What you'll do:

Eaton's North American Sales division is currently seeking a Digital Solutions Sales Specialist (DS3) The Digital Solutions Sales Specialist (DS3) is a consultative technical sales role within Eaton's North American Sales division, focused on driving growth of Eaton's digital power management and controls automation solutions in the West region. This position leads solution sales efforts across digital power systems and controls automation, building strategic customer relationships and integrating Eaton's Digital Integration Solutions (DIS) for power monitoring, analytics, and cybersecurity, alongside Power Systems Controls (PSC) offerings for advanced automation and control of electrical infrastructure

The DS3 works closely with service sales teams and customers to develop tailored solutions, leveraging Eaton's portfolio to meet customer objectives. Candidates are supported by a tenured technical team, robust training programs, and dedicated operations support, ensuring they can effectively deliver Eaton's value to clients.

Eaton's Digital Integration Solutions (DIS) and Power Systems Controls (PSC) offerings work in tandem to deliver end-to-end digital power management, automation, and control solutions by combining complementary strengths. DIS, as a full-service systems integrator, securely integrates control systems with digital monitoring and SCADA platforms, leveraging Eaton's Brightlayer software and services, advanced analytics, and OT cybersecurity to provide unified, user-friendly power management interfaces. PSC specializes in designing and implementing customized power control systems-covering complex schemes like automatic transfer switching, generator paralleling, and microgrid controls-to ensure safe, reliable power distribution. By collaborating, PSC and DIS integrate diverse equipment and technologies (across multiple vendors) into cohesive solutions that improve electrical system reliability, efficiency, and safety for mission-critical operation

Essential Functions & Dimensions:

• Own territory sales performance-deliver sustained growth in bookings, margin, and win rate, maintaining pipeline coverage against quota.
• Build and advance a high-quality pipeline across commercial/institutional, Industrial and government segments-prospecting, qualification, and disciplined deal progression.
• Lead proposal development and commercial negotiations (RFP/RFQ, pricing, terms) with Commercial Operations, and the extended sales team to convert pipeline to orders. Conduct site walks as needed and capture customer voice of customer (VOC) to develop a compelling, differentiated value proposition
• Drive specification influence ("spec-in") and solution adoption by orchestrating enterprise-wide resources and collaborating with end users, consultants, EPCs, and systems integrators
• Develop and grow strategic accounts, resolving complex commercial/technical issues while building long-term, multi-level relationships.
• Provide accurate monthly orders forecasts for the product lines with continuously improving forecast accuracy.
• Apply account management best practices (account plans, executive sponsorships, cadence reviews) to deepen relationships and expand share.
• Partner across digital offerings (internal and external) to deliver turnkey solutions aligned with DIS & PSC integration, startup, and commissioning capabilities.
• Deliver customer and partner training (seminars/webinars) to clearly articulate features, benefits, and differentiated value-linked to lead generation and spec-in outcomes.
• Capture Voice of Customer (VOC) to inform product development priorities, sales tools, and marketing campaigns.

Qualifications:

Basic Qualifications:
• Bachelor's degree in electrical or mechanical engineering from an accredited institution.
• Minimum of 5 years of work in a commercial role (sales, product management, business development) or similar function.
• Prior experience working with Digital monitoring, Controls Automation and Communications
• Knowledge of energy monitoring and energy management software, BAS (Building Automation Systems), OT Cybersecurity services, controls automation, microgrids, metering, power quality, and distribution products.
• Application experience with Electrical Power Management Systems (EPMS/PMCS)/BAS in Data center, Commercial (Institutions, Buildings), Government, Industrial environments.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• Must reside within a 75 mile radius of San Diego, CA, Los Angeles, CA or Hayward, CA.

PREFERRED QUALIFICATIONS:
Preferred Qualifications:
• MSEE or MBA
• Professional Engineer certification

Skills:

• Consultative discovery and active listening to align solutions and advance deals.
• Clear communication; technical presentations and TCO/ROI business cases.
• Technical problem solving; builds relationships that lead to repeat orders.
• Fast learner; turns digital/cyber and OT/IT trends into spec-in wins.
• Effective matrix collaboration; coordinates sales, service, engineering, and operations to close.
• Travel up to 50% for customers, consultants/EPCs/SIs, executives, and commissioning milestones.
• Submit to periodic customer required background and drug screenings.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $164,738 - $241,615

Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The application window for this position is anticipated to close on 11/6/2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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