Overview
The Director of Customer Solution Engineering leads and scales a team of Customer Solution Engineers (CSEs) who operate at the intersection of domain consulting, pre-sales solutioning, and hands-on technical architecture.
This role owns technical deal leadership, solution quality, and team effectiveness across a portfolio of complex, transformation-driven client engagements. The Director ensures that opportunities are shaped early, solutions are differentiated and feasible, and transitions from pre-sales to delivery are seamless.
The Director manages a team of ~8 Customer Solution Engineers and serves as the senior technical partner to Account CTOs within Insight Global.
Responsibilities
1. Team Leadership & Capability Development
- Lead, coach, and scale a team of Customer Solution Engineers across multiple accounts and domains
- Set quality standards for solution design, scoping rigor, and technical storytelling
- Develop team capabilities across domain expertise, architecture depth, and hands-on engineering
- Provide mentorship on client engagement strategy, executive presence, and complex deal navigation
- Establish reusable accelerators, demos, reference architectures, and best practices
- Partner with leadership on hiring, onboarding, performance management, and workforce planning
2. Domain-Led Consulting & Client Advisory
- Bring deep expertise into opportunity shaping and solution definition
- Guide teams in mapping client business processes, legacy systems, and constraints into viable architectures
- Identify transformation opportunities aligned to client KPIs, cost reduction, resilience, and growth
- Build trusted-advisor relationships with client stakeholders from operators to C-suite
- Influence client roadmaps and modernization strategies beyond the immediate deal
3. Pre-Sales & Deal Leadership
- Partner with Account CTO leadership to drive proactive opportunity creation
- Provide senior technical oversight for complex deals, ensuring differentiated and defensible solutions
- Guide teams through architecture definition, scoping, risk identification, and feasibility validation
- Review and elevate POCs, demos, and pilots to ensure they prove real business and technical value
- Support proposal strategy, pricing inputs, delivery assumptions, and risk mitigation
- Serve as escalation point for complex technical objections or competitive situations
4. Solution Architecture & Engineering Oversight
- Set architectural guardrails ensuring solutions are production-ready, scalable, and secure
- Review and validate designs across cloud, data, integration, and AI/ML domains
- Ensure technical consistency between pre-sales solutioning and delivery execution
- Drive clean handoffs to delivery teams with clear context, documentation, and success criteria
- In select strategic engagements, remain engaged through early delivery to stabilize outcomes
Qualifications
REQUIRED QUALIFICATIONS
Leadership & Experience
- 15+ years of experience in solution engineering, consulting, or technical leadership roles
- 5+ years leading or managing senior technologists, architects, or pre-sales teams
- Proven experience operating in customer-facing, deal-driven environments
- Comfort operating across ambiguity, incomplete requirements, and high-stakes client situations
Domain & Technical Expertise
Strong depth across cloud, data, APIs, and AI/ML, with domain expertise in one or more of the following industries:
- Telecommunications: OSS/BSS, RAN, IP Networks, Network operations and field services.
- Banking & Financial Services: Core banking (Deposits, Loans, GL), Payments, Cards, Retail Banking, Clearing, Settlement, Capital Markets, Fraud, Risk, event-driven resilient architectures
- Utilities: Grid operations, Meter-to-Cash, Field operations
Solution Architecture & Hands-on Technology
- Strong hands-on experience with:
- Cloud platforms (Azure, AWS, GCP)
- APIs, microservices, and integration patterns
- Data platforms (ETL, streaming, analytics)
- Applied (not theoretical) understanding of:
- AI/ML and GenAI use cases
- Event-driven and distributed system architectures
- Security, compliance, and operating in regulated environments
