3,312 jobs for "Customer Success Engineer"

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY Responsible for marketing Jabil's products and/or services with well-qualified prospects. Generates prospective customers through cold calling. Sends marketing/sales literature to prospective clients, keeps up-to-date knowledge of the industry as well as competitive posture of the company, and enhances awareness in the targeted business community of the company as well as products/services. Responsible for ensuring the smooth flow of information and follow-up for existing and prospective customers.

Reporting into the Marketing group, this role drives growth by creating interest in our Services solutions. This role makes demand generation campaigns that could be through email, calling, and other methods of outreach. This outreach will also have both inbound and outbound responsibilities from a business development perspective. Key objective of this position will be to pass of qualified leads to sales. It will require strong internal collaboration with marketing and the sales teams, as well as excellent customer facing communications skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Researches potential customers in new industries, as well as designated accounts and target potential customers. Acquires/generates qualified business leads. • Profiles potential accounts and develops appropriate value proposition. Develops a plan to reach desired results. • Cold calls, engages with and develops prospects to be closed by Sales team • Documents, tracks and monitors all leads and activities in sales tracking software (Salesforce.com) • Contacts and schedules appointments with senior management and/or executives in target market(s). • Acquires in-depth knowledge of Jabil's full range of services and products and convey that knowledge to potential clients, adhering to company messaging and positioning. • Collaborates with market reaserch analyst(s) to identify and source potential leads. • Nurtures longer-term prospects. Assists and maintains marketing efforts for lead generation. • Follows-up with prospects who responded to marketing programs and campaigns to qualify lead. • Utilizes internal information and consults with various support departments to complete customer surveys. • Distributes and analyzes sales reports for trends and follow-up requirements. • Generates monthly reports for the sales group(s) as needed. • Assists with and maintains marketing efforts for lead generation. • Assists remote sales managers/directors with information requests as needed. • Assists in customer contact and organization of customer tours and visits as needed. • Complies with and follows all procedures within the company security policy. • May perform other duties and responsibilities as assigned. • Build and manage key email lists to drive interest in Services solutions

• Work with marketing on HubSpot campaign automations that would include newsletter outreach, pre and post event follow up, and targeted industry campaigns

• Pick up leads from inbound channels such as form fills and Website inquiries

• Manage Lead in HubSpot and show progression from contact to lead

• Engage with lead across different communication platforms until lead demonstrates interest Based on the marketing qualification criteria

• Schedule initial meetings with sales team and the lead. Based on lead matrix ensure lead is routed to appropriate sales person.

• Appropriately prepare the sales person with history and areas of interest from the lead. Ensure smooth transition to sales for opportunity management.

• Work with marketing for specific marketing content to use during outreach, ensuring script, messaging, and value propositions are accurately reflected with the lead. Further, ensure appropriate targets and scope are aligned with appropriate stakeholders.

Measure KPIs of each campaign and understand areas of improvement for future campaigns.

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS • Strong self-directed, cold prospecting, research and persuasion skills. • Excellent probing and listening skills to uncover the prospect's "pain". • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to operate a personal computer including using a Windows based operating system and related software. • Advanced PC skills, including training and knowledge of Jabil's software packages. • Ability to write simple correspondence. Read and understand visual aid. • Ability to apply common sense understanding to carry out simple one- or two-step instructions. • Ability to deal with standardized situations with only occasional or no variables. • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

About Jabil

Made Possible. Made Better.

Size: 10,000+ employees
Industry: Manufacturing

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