Help deliver a seamless client experience by ensuring accurate, timely, and well-controlled fee billing. In this role, you will lead a team responsible for invoice production, cash application, and the data inputs that enable monthly and quarterly billing. You will partner across functions to solve complex operational challenges, strengthen controls, and drive continuous improvement. If you enjoy ownership, structured problem-solving, and leading through deadlines, this role offers meaningful impact and visibility.
Job summaryAs a Fee Operations Senior Associate in the Global Fee Billing Operations team, you will lead key processes across the fee billing lifecycle to ensure invoices are accurate, cash activity is fully accounted for, and billing inputs are complete and timely. You will manage team delivery against monthly and quarterly calendars while applying a strong risk and control mindset. You will collaborate with cross-functional partners to resolve issues, improve process reliability, and reduce operational risk.
Job responsibilities - Lead day-to-day execution for the invoicing team, including work allocation, prioritization, and capacity planning against billing calendars.
- Produce accurate, timely invoices across multiple fee types, with clear visibility into status, risks, and dependencies.
- Review work outputs, reinforce documentation standards, and escalate and remediate client-impacting issues when required.
- Drive continuous improvement by simplifying processes, reducing manual touchpoints, and strengthening controls.
- Own daily oversight of fee collection accounts, ensuring complete and accurate accounting of cash activity from receipt through posting and reconciliation.
- Apply client payments accurately to open invoices to close receivables, maintaining audit-ready evidence and traceability.
- Manage client prepayments to ensure correct attribution, tracking, and application aligned to invoicing and agreement terms.
- Execute controlled adjustments when invoice revisions occur, maintaining accurate records of cash and receivable impacts.
- Reconcile fee collection accounts, investigate and resolve breaks, and drive timely closure with appropriate escalation.
- Maintain and enhance the risk and control framework, including supervisory controls, exception management, and recurring control execution.
- Coordinate monthly data procurement for billing inputs (including client assets and related data), validate data quality, and partner with data owners to resolve anomalies.
Required qualifications, capabilities and skills - Bachelor's degree.
- 7 years of experience in finance, accounting, operations, or a related field.
- Demonstrated people leadership experience (formal or informal), including delivery management, prioritization, and quality oversight.
- Experience supporting invoice production and billing operations in a deadline-driven environment.
- Strong analytical skills, including investigating breaks, identifying root causes, and driving resolution to closure.
- Strong risk and control mindset with consistent attention to detail and documentation.
- Proficient written and verbal communication skills, including clear escalation with impact assessment and proposed action plans.
- Advanced proficiency in Microsoft Excel.
- Ability to partner effectively with stakeholders across functions and seniority levels.
- Ability to work effectively across regions and time zones.
Preferred qualifications, capabilities and skills - Experience in asset management fee billing and related operations.
- Experience interpreting fee agreements and supporting complex fee structures (such as relationship pricing, breakpoints, discounts, and performance fee arrangements).
- Advanced degree or professional certification (e.g., Master of Business Administration, Certified Public Accountant)
- Experience using database tools (e.g., Microsoft Access) to support data validation or operational reporting.
- Experience with reconciliation tools and cash application workflows.
- Demonstrated experience driving automation or process improvement to improve timeliness, quality, and control effectiveness.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
Shift: Night, US Operating Hours ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
