249 jobs for "Full-Time Customer Experience Manager"

Apple Pay is seeking an experienced Business Development professional to join the Apple Pay team to develop relationships and strategic alliances with e-commerce merchants, payment service providers, processors, and various enablers in Central & Eastern Europe. These relationships will focus on encouraging adoption of Apple Pay in merchant apps.

Description
This is a full-time position in Apple Pay, located in our Battersea Power Station office in London, focusing on the CEE market. It requires close collaboration with Apple Pay business leaders, Worldwide Developer Relations, product marketing, and engineering product teams to shape adoption strategies that impact core business performance.

Deep experience across online payments is helpful but not required, provided there's a strong interest in and knowledge of the e-commerce ecosystem and emerging mobile payments. A willingness to understand or learn the inherent risks (e.g. fraud, acceptance costs) and issues (e.g. low conversion) is expected, along with the technical fluency to lead iOS SDK feature enablement discussions.

Experience building and sustaining strong, successful relationships across the e-commerce value chain is required, along with a demonstrated passion to ideate, create and deliver new, innovative customer experiences with merchants and their e-commerce vendors in Central & Eastern Europe, through the introduction of Apple Pay.
","responsibilities":"Identify and build a strategic pipeline of prospective partners in CEE, with a scalable approach to increasing merchant adoption of Apple Pay.
Engage the partner landscape to identify key decision makers and guide them through the value and adoption of Apple Pay.
Participate on cross-functional internal teams to define partners, product requirements, adoption strategies, integration and testing plans, and go-to-market launch programs in the CEE region.
Support partnerships on an ongoing basis, delivering new feature enhancements and guidance to drive customer trial and usage.
Provide regular communications to internal teams regarding adoption strategy and results.
Travel frequently across Europe as required.

Preferred Qualifications
Direct experience promoting payment product adoption with various online merchant segments, PSPs, payment schemes, and processors.

Minimum Qualifications
Skilled business developer, able to advise both technical and non-technical partner stakeholders, translating Apple Pay capabilities into practical adoption strategies.
Skilled at helping partners identify, navigate and overcome technical or systemic complexities to drive adoption of new technology.
Proven success driving high-impact adoption outcomes that delivered against key business metrics.
Experience guiding strategic partners through technical and business considerations to support their adoption decisions.
Fluency in either Polish or Czech and English is required.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile