Help strengthen the governance and operational foundation behind high-impact payment capabilities. In this role, you will partner across risk, compliance, audit, operations, and technology to support robust oversight of key payment network relationships. You will contribute to clear controls, disciplined execution, and effective issue management in a highly regulated environment. If you enjoy connecting details to risk outcomes and improving how work gets done, this role offers meaningful impact.
Job summaryAs a Governance and Operations Senior Associate in the payment team, you will support the control framework and operating processes used to oversee relationships with major payment networks (e.g., Visa, Mastercard). You will help ensure key obligations, access governance, and operational activities are tracked, executed, and evidenced in alignment with internal policies and external requirements. You will collaborate with stakeholders across the firm to identify risks, support audits, and drive process discipline and transparency.
Job responsibilities- Support the development, execution, and monitoring of control strategies for payment network oversight.
- Track and submit waivers, opt-ins, and opt-outs, including lifecycle tracking and governance with payment networks.
- Maintain trackers and monitor changes and expirations for statements of work, schedules, and amendments.
- Execute internal controls to support compliance with payment network requirements and internal policies.
- Manage access to network portals and process requests for network and business identifiers, including intake and governance of changes.
- Support audits, control testing, and on-site cybersecurity evaluations related to network operations and compliance.
- Partner with business, operations, risk, compliance, audit, and technology teams to identify, assess, and mitigate operational risks.
- Document processes, decisions, and evidence to support governance and ongoing oversight.
Required qualifications, capabilities and skills- 3 years of experience in financial services in one or more of the following areas: audit, control management, third-party risk, risk governance, project or program management, or compliance/legal oversight related to payment networks.
- Knowledge of control design and evaluation, and operational risk frameworks.
- Experience tracking contractual obligations and operational deliverables across internal and external stakeholders.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
- Understanding of card network economics, business models, and acquiring and issuing fundamentals.
- Experience supporting compliance with regulatory and contractual obligations.
- Strong analytical, problem-solving, organization, and written/verbal communication skills.
Preferred qualifications, capabilities and skills- Experience at a major card network (Visa, Mastercard, American Express, Discover) or a large financial institution supporting payment networks.
- Experience with SharePoint workflows and/or business process automation tools.
- Experience supporting SOC 1 and SOC 2 audits (System and Organization Controls).
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
