1,487 jobs for "Commercial Customer Support"

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

End to End quality management for 3 Phase UPS product line, from new product development to mass production quality control to after service support and customer issue handling. Drive internal quality improvement and external customer experience.
Lead APQP activities in new product development, work with cross functional team to achieve zero defect launch.
Day to day quality control and management to improve manufacturing yield and reduce cost of non-conformance.
Conduct quality process audits to proactively identify and implement continue improvement opportunities.
Support after service pertaining quality related problems, work with after service team together to improve the process effiency and effectiveness.
Champion customer issue handling, lead problem solving and corrective action to tackle customer complaint, enhance customer statisfaction and experience through fast response, proactive communication, and effective problem solving and prevention.
I4.0 technology to auto collecting and analyse the data "

Qualifications:

Bachalor and above 7+ relevant experience
Candidates with experience in HVDC (High Voltage Direct Current) products are preferred
Proficient in core quality management tools, including APQP, PPAP, FMEA, Control Plan, MSA, and SPC
Skilled in problem-solving methodologies such as 8D, 5 Whys, and Fishbone diagrams
Familiar with new product development processes (NPI / NPD), with a clear understanding of quality control requirements at each phase
Ability to identify potential risks in design and manufacturing processes and drive cross-functional teams to implement improvements
Effective communication skills, good written and oral English

At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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