3,635 jobs for "Customer Support Engineer"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the TeamUKG's Cloud Infrastructure team designs, builds, and operates the network services that support our products across data centers and public cloud environments. The team manages routers, switches, firewalls, load balancers, network monitoring tools, and related services.

About the RoleWe're looking for a Cloud Engineer III - Network, with deep core networking experience and practical infrastructure-as-code skills. You'll implement, and support secure, reliable network services across data center and public cloud environments.
You'll work with engineering, architecture, security, product, and business teams to understand requirements and deliver network solutions. You'll troubleshoot complex issues, contribute to network design and standards, and use automation to make network operations more consistent and scalable.

ResponsibilitiesConfigure, maintain, and troubleshoot network infrastructure across data center and public cloud environments.
Apply core networking expertise in routing, switching, segmentation, connectivity, and traffic management.
Develop and maintain infrastructure as code using tools and languages such as Terraform, Ansible and Python.
Maintain CI/CD pipelines to test, validate, and deploy network configurations and infrastructure code.
Diagnose complex network issues using packet captures, protocol analyzers, logs, monitoring platforms, and other diagnostic tools.
Support network provisioning, break-fix, enhancements, migrations, and new initiatives.
Implement changes in accordance with change management, security, governance, and compliance requirements.
Maintain accurate network diagrams, configurations, procedures, standards, and compliance documentation.
Collaborate with architects and partner teams to assess requirements, recommend solutions, and coordinate implementation.
Participate in an on-call rotation and support planned work outside normal business hours when required.

Basic Qualifications
6 to 8+ years of professional network engineering experience, including substantial hands-on experience with core networking and public cloud networking.
At least 3 years of hands-on infrastructure-as-code experience using tools and languages such as Terraform, Ansible, and Python.
Experience of maintaining CI/CD pipelines for testing, validating, or deploying infrastructure code or network configurations.
Strong knowledge of routing protocols and concepts, including BGP, OSPF, route redistribution, and first-hop redundancy protocols such as HSRP or VRRP.
Experience of implementing, and troubleshooting LAN and WAN networks, including VLANs,trunking, spanning tree, link aggregation, and network segmentation.
Experience with public cloud networking in at least one major cloud platform: Google Cloud Platform, AWS, or Azure. Google Cloud Platform experience is an advantage.
Experience supporting highly available production infrastructure and following formal change management practices.
Experience working in a distributed, multi-data-center or SaaS environment.
Experience with network configuration, troubleshooting, and operations using Cisco, Juniper, or equivalent technologies.
Strong problem-solving and communication skills, with the ability to work effectively with partner teams.
Willingness to participate in on-call support and planned after-hours work.

Preferred QualificationsExperience with Google Cloud networking, including routing, load balancing, NAT, firewalls, or hybrid connectivity.
Familiarity with consuming network automation using Ansible, Terraform, Python or Jinja2, including CI/CD workflows.
Experience with next-generation firewalls such as Fortinet or Palo Alto, and load balancers such as F5.
Knowledge of VPN and tunneling technologies, including IPsec, SSL VPN, or GRE.
Familiarity with SSL certificate lifecycle management, network monitoring, protocol analysis, or WAN and ISP connectivity.
Relevant certifications such as CCNA, CCNP, JNCIA, JNCIS, or a public cloud networking certification ; familiarity with infrastructure security, compliance, or Agile practices is also beneficial.

What Will Help You SucceedStrong analytical and problem-solving skills.
Clear written and verbal communication.
Ability to manage multiple priorities and maintain attention to detail.
A self-directed approach and sound judgment.
A collaborative mindset and interest in sharing knowledge and improving team processes.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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