Are you passionate about digital products and eager to make a difference? Join our Global Product team, where you will help deliver innovative solutions that support business growth and client success. You will have the opportunity to develop your expertise, work closely with talented colleagues, and contribute to a collaborative culture that values your ideas and encourages career mobility. Working within the Implementation and Client Management teams, you will play a key role in delivering client implementation, integration, and ongoing relationship management initiatives across our global client base. You will engage directly with clients, keeping them informed about development progress, deliverables, and timelines. Your role will empower you to drive product enhancements, foster strong relationships, and help shape the future of our digital offerings. You will thrive in a dynamic environment, working with cross-functional teams to deliver solutions that matter.
Key Responsibilities- Support end-to-end client onboarding, implementation and account management, including gathering and validating business and technical requirements, configuring solutions, coordinating stakeholders, and supporting UAT, production launches, and post-go-live stabilization.
- Support API integrations and external system connectivity, including data mapping, validation, and reconciliation.
- Analyze and troubleshoot data, workflow, integration, and production issues, partnering with Engineering as needed.
- Participate in client workshops, status meetings, and training sessions, providing proactive communication throughout implementation projects.
- Translate technical concepts into clear business language for client stakeholders.
- Document technical solutions, implementation procedures, best practices, playbooks, templates, and reusable artifacts.
- Leverage internally approved AI and workflow automation tools to streamline implementation activities, accelerate onboarding timelines, improve documentation quality, and increase delivery scalability.
- Identify opportunities to automate repetitive implementation, support, and operational processes using approved digital and AI-enabled solutions while maintaining governance and compliance standards.
Required Qualifications / Technical Skills- Bachelor's degree in technology or related field
- Strong understanding of software development concepts and technology platforms.
- Experience with C#, .NET, or another object-oriented programming language.
- Familiarity with REST APIs and API-based integrations.
- Working knowledge of SQL and relational databases.
- Ability to analyze application logs, diagnose issues, and perform root-cause analysis.
- Understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
- Understanding of workflow automation principles and hands-on experience with low-code/no-code automation platforms, AI-powered productivity tools, and process optimization initiatives.
- Experience integrating business workflows across systems using APIs, automation frameworks, or orchestration tools.
Professional Skills / Preferred Qualifications- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and projects simultaneously.
- Excellent verbal and written communication skills with strong attention to detail and organization.
- Ability to work effectively with clients and cross-functional teams and become a trusted technical advisor during implementations.
- Proven experience in implementation, technical consulting, client onboarding, support engineering, product analysis, or software development.
- Financial technology, capital markets, or SaaS experience preferred.
- Experience with Jira, Azure DevOps, or similar project management tools preferred.
- Exposure to cloud-based applications and distributed systems preferred.
- Experience working in client-facing environments preferred.
- Experience using Microsoft Power Platform (Power Automate, Power Apps), Copilot, or similar enterprise automation technologies is preferred.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
