Work Location:Montréal, Quebec, Canada
Hours:35
Line of Business:TD Insurance
Pay Details:66 800 $/$66,800 - 94 300 $/$94,300 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:Department OverviewTD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Etobicoke, Toronto, North York, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
About the roleWhen customers experience a condominium loss or face a liability claim, the process can involve multiple parties, policies, and complex decisions. As a Claims Advisor III, Condominium and Liability, you will provide clear guidance, thoughtful advice, and dependable support when customers need it most.
You will manage moderately complex condominium and third-party liability claims while supporting Québec customers, condominium syndicates, property managers, third-party insurers, vendors, and internal Claims partners. You will investigate losses, assess coverage and liability, negotiate fair resolutions, and keep customers informed throughout the claims journey.
What you'll do- Guide customers through the claims process with empathy, clarity, and confidence.
- Manage moderately complex residential condominium and third-party liability claims from investigation through resolution.
- Review policy coverage, declarations of co-ownership, supporting documents, estimates, reports, invoices, and other available evidence.
- Coordinate with condominium syndicates, property managers, third-party insurers, claimants, vendors, and specialized internal partners.
- Investigate the circumstances of each loss and make timely, fair, and well-supported coverage and liability decisions.
- Review and respond to third-party demands and subrogation claims.
- Obtain statements, preserve relevant evidence, evaluate damages, and negotiate settlements within your authority.
- Maintain clear and accurate claim documentation, reserves, correspondence, and follow-up activities.
- Identify emerging risks, potential fraud, sensitive customer concerns, or complex matters and escalate them when appropriate.
- Manage your workload to meet customer, service, quality, and productivity commitments.
- Share knowledge, guide colleagues, and contribute to an inclusive, collaborative, and continuously improving team environment.
What you bringRequired
- Advanced French and English language skills are required
- Valid claims adjuster license issued or recognized by the Autorité des marchés financiers (AMF)
- Four or more years of relevant claims, insurance, investigation, or related experience.
- Experience handling residential property, condominium, casualty, or liability claims.
- Strong investigation, analytical, negotiation, and problem-solving skills.
- Excellent written and verbal communication skills.
- Demonstrated empathy and the ability to explain complex decisions in clear language.
- Strong organization, prioritization, and claims desk-management skills.
- Sound judgment and the ability to work independently while recognizing when additional guidance is required.
- Ability and willingness to obtain and maintain the claims-adjusting license required for the role.
Preferred
- Undergraduate degree or an equivalent combination of education and experience.
- Experience reviewing condominium documents or third-party subrogation demands.
- Chartered Insurance Professional, CIP, designation, or progress toward completion.
- Knowledge of residential construction, building materials, restoration, or repair estimating.
- Experience sharing technical knowledge, coaching, or supporting other claims professionals.
Why join us?This is an opportunity to build specialized expertise in both condominium and liability claims, work alongside experienced professionals, and make a meaningful difference for customers facing challenging situations. You will join a team that values sound judgment, continuous learning, collaboration, inclusion, and exceptional customer service.
If you are an experienced claims professional who enjoys investigating complex situations, building strong relationships, and helping customers move forward, we encourage you to apply.
Who We Are:As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn moreAdditional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.
