7,421 jobs for "Customer Support Engineer"

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Description

With the explosive growth of Apple products we are creating new opportunities for individuals to work on the most exciting new technologies at Apple. The Operations Test Engineering team is seeking an individual with strong technical and interpersonal skills with a focus on manufacturing test solutions. You will have an active engagement with the Hardware, Operations, and Business teams in Apple.","responsibilities":"Design for Testability - Provide early and on-going manufacturing involvement to ensure new products are being tested in a logical and cost effective manner. Incorporate FMEA and product design targets using the Engineering Requirements Specification (ERS).

Product Life Cycle Engineering - Work all phases of a product from concept to production. Provides production support engineering with respect to technically complex testing methods, procedures and failure analysis.

Lead the optimization of test solutions to enhance quality and operational efficiency in production

Test Process Engineering - Designs and develop technical test processes to improve quality and efficiency.

Utilize statistical tools (such as GR&R, SPC and Cp/pCk) to ensure processes/fixtures are scalable and are continuing to perform properly once qualified.

Failure/Data Analysis - Plan, develop and implement procedures for the testing and evaluation of soon to be released products. Specifies test to be performed, compiles data and makes recommendations for test or tester design changes. This will include the use of Design of Experiments (DOE)

Improve product quality and cost by closing test gaps and correlations issues across the supply chain

Develop new and or improved processes through the application of theoretical and practical engineering

Keeps abreast of all meaningful technical trends and developments and incorporates them in appropriate assignments

Provide direction and mentorship to third party vendors/automation suppliers and/or CM's; be the technical leader and driver on owned projects; serve as a technical resource to other engineering groups and project leaders

Drive failure analysis and machine issue resolution when working with tester suppliers and contract manufacturers

Prepare and present concise Test Engineering program status updates to the Exec team on a weekly basis.

Preferred Qualifications

Experienced in working with cross functional teams such as hardware design, system teams, capital equipment, quality and process engineering

Knowledge of tester qualification requirements including calibration, correlation, capability, repeatability and reproducibility, design of experiments and failure analysis

Required to understand, plan development builds and mass production with factories worldwide

Able to communicate effectively in a worldwide environment

Knowledge of Acoustic technologies preferred

Minimum Qualifications

7+ years of work experience in any of assembly, inspection, test station design, test development, maintenance and / or automation equipment

BS or MS degree in mechanical, electrical, or similar engineering discipline

Up to 25% international travel is required.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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