3,021 jobs for "Senior Technical Support Engineer"

iCloud Foundation is looking for an experienced software engineer to help build the platform layer that Apple's cloud services are built on. Our customers are Apple engineers, and the software we write is what lets their teams spend their time on product instead of on the infrastructure underneath it.

Description

iCloud serves billions of customers across a globally distributed, multi-tenant estate, and every improvement to the layer beneath it makes every team above it faster. The problems here are the ones every service team would otherwise solve for itself, such as how a service is configured while it is running, how a change reaches users gradually and safely, what the authoritative record of a service is and what it depends on, or the frameworks every iCloud service is built on.

This is a senior role with unusual breadth. We are a small team with a large surface area, so you will be handed outcomes and constraints, work out what should be built, and become the person other teams come to. You will work directly with the engineering leader for the area. All of it is software other engineering teams build against, so the work is API and library design as much as distributed systems. We are looking for engineers who can manage technical and organizational complexity and drive a project from a simple idea to production.","responsibilities":"Design, develop, and support the services, frameworks, and APIs that iCloud service teams build against

Define and version the interfaces other teams depend on, and own the migration path when they change

Partner with teams across iCloud to understand their systems and deliver what they need from the platform

Drive end-to-end project execution, from design reviews and through production releases

Deploy, scale, and maintain highly concurrent and throughput-intensive services

Triage, investigate, and remediate production and operational issues

Preferred Qualifications

Strong background in functional programming with Scala, OCaml, or a typed functional style in any language

Strong background in event streaming, e.g., Kafka

Experience with KV data stores, e.g., Cassandra, FoundationDB, or DynamoDB

Experience using AWS, GCP, and cloud-native technologies (Containers, Kubernetes, gRPC)

Experience building the documentation, samples, and self-service onboarding that make a platform easy to adopt

Minimum Qualifications

7+ years of industry experience designing, implementing, and operating highly scalable distributed systems

Deep working experience with programming languages such as Java, Kotlin, or Go

Expertise in programming in concurrent and multi-threaded environments

Experience building platform software that other engineering teams depend on, including API design, versioning, and migration

Bachelor's degree in an engineering-related field or equivalent related experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,000 and $308,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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