4,617 jobs for "Business Excellence Leader"

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 12

View job Apply on company site

EHS manager (Fix Term Contract)

At GE Vernova

Posted on Oct 14

View job Apply on company site

Sr Sourcing Manager, Process & Systems Excellence

At Visa - Bengaluru

Posted on Oct 12

View job Apply on company site

Industrial Engineer IV

At Applied Materials - Santa Clara

Posted on Oct 21

View job Apply on company site

Senior Manager, Data Center Technical Deployment

At Equinix, Inc - Remote / Flexible

Posted on Oct 15

View job Apply on company site

Laboratory Chemist

At Eaton - Titchfield

Posted on Nov 4

View job Apply on company site

Senior Customer Services Representative

At Eaton - Titchfield

Posted on Oct 31

View job Apply on company site

Quality Engineer

At Eaton - Titchfield

Posted on Oct 16

View job Apply on company site

Director, AI Engineering

At Cornerstone OnDemand - Hyderabad

Posted on Oct 13

View job Apply on company site

Principal System Architect - MedDevice

At iRhythm Technologies - Remote / Flexible

Posted on Oct 15

View job Apply on company site

Senior Graphic Designer

At Appian - London

Posted on Oct 14

View job Apply on company site

Associate Manager, Regulatory Infrastructure & Quality Control

At Altria Group, Inc. - Richmond

Posted on Nov 4

View job Apply on company site

Product Consultant (PGP Title)

At Pulte Mortgage - Coppell

Posted on Nov 4

View job Apply on company site

National Manager of Member Marketing & Communications

At Taylor Morrison - Remote / Flexible

Posted on Oct 14

View job Apply on company site

Manager, Process Improvement

At Oscar Health - Tempe

Posted on Oct 20

View job Apply on company site

Senior Staff Applications Engineer, Electromagnetics

At Ansys - Sunnyvale

Posted on Oct 29

View job Apply on company site

Lead Software Engineer

At Coupa - Hyderabad

Posted on Nov 4

View job Apply on company site

Chain Merchandising Manager - Central Valley/Delta, CA

At Suntory Global Spirits - San Francisco

Posted on Oct 28

View job Apply on company site

Area Manager - Based in Phoenix

At KinderCare Learning Companies - Phoenix

Posted on Oct 27

View job Apply on company site

Global Supply Chain Finance Leader

At Enovis - Dallas

Posted on Oct 23

View job Apply on company site

Apple

Live-streaming Functional Lead, Retail Customer Care

ChinaPosted 28 days ago

Apply on company site View full job

Here in the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We're searching for a dynamic, highly motivated function lead with phenomenal ideas and a real passion for livestream to lead the Retail Customer Care (RCC) livestream team, in charge of the team's performance and development. The leader is responsible for the day-to-day management of Host Manager, Script & Demo Editorial Manager, and individual contributors in the team, as well as partnering with groups across Apple to deliver outstanding livestream customer experience. The position requires leadership, people development, and tactical execution of new and existing programs. As a member of the RCC management team, the individual will require strong cross-functional leadership skills and a demonstrated track record of aiming for excellence in the area of Customer Experience.

Description
Responsibilities includes not limited to;
- Lead a team of Host Managers, Script & Demo Editorial Managers, and Individual Contributors, and be responsible for the team's key deliverables.
- Define critical metrics for livestream operations and grow the team's performance to these metrics.
- Implement operation strategy aligned with Apple's livestream strategy and business goals.
- Drive operational excellence and the 'Voice of the Customer' to continuously optimize the livestream quality and improve the viewer experience.
- Nurture and maintain a positive and motivating work environment by promoting collaboration and focusing on positive employee relationships.
- Enable a culture of continuous improvement across all levels. Build an inclusive environment which help support team and partners to be successful.
- Be the advocate of customer experience and influence and align priorities with partners for resolutions.
- Engage actively in WW forums and work with Global Optimization team on deployment and execution of worldwide initiatives/programs.
- Contribute to the formulation, alignment and implementation of wider business plans, strategies and tactics within the APAC RCC Leadership Team.
- Represent the RCC Livestream team at regional events, meet-ups and strategic meetings.

Preferred Qualifications
Extensive experience and proven success in leading Hosts, scriptwriting, editorial, demo, or content creation is strongly preferred.
Experience working for a global organization within the technology sector
Deep understanding of China's digital ecosystem, consumer behaviors, and Douyin's engagement formats.
Strong analytical ability and decision making skills
Strong People skills to connect with all levels in Support organization and drive engagement
Being an inspiring leader to create an Open and Diverse working environment

Minimum Qualifications
Bachelors degree or equivalent experience, MBA or advanced degree preferred.
Deep passion for the Apple brand and Apple products, as well as strong curiosity for new technology.
Minimum 8 years management experience in livestream, short video, broadcast production, consumer tech, retail, or media.
Tight-knit collaboration skills with experience working in a matrixed organization
Knowledge and experience in e-commerce environment
Well developed oral and written communication skills
Able to work in different Apple offices & studios and being flexible for weekend and night shift
Mandarin and English fluency required.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile