988 jobs for "IT Service Engineer"

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Human Research and Engineering Solutions supports Hardware Engineering's ability to develop Apple's iconic products by developing and managing the critical tools, licenses, and workflows our engineers rely on every day.

Description

We're looking for a sharp, execution-focused Software Asset Program Manager to take ownership of high-impact operations in our software license management space, from tracking usage and renewals to partnering with engineers when they hit access issues. You'll own end-to-end management of a large, dynamic portfolio of engineering software licenses and tokens across multiple vendors, sitting at the intersection of engineering, Procurement, and vendor management. The ideal candidate has strong organizational and analytical skills, moves fluidly between technical detail and business-level decision-making, and enjoys working cross-functionally to keep engineering workflows running smoothly.","responsibilities":"Own and maintain an accurate inventory of software licenses, including feature-level tracking when necessary to enable proactive management.

Proactively track, forecast, and drive license renewals on a recurring cadence, collaborating with Procurement, engineering teams, and vendors to avoid disruptions in service and align renewals with business needs.

Monitor and assess license and token usage to identify optimization opportunities and recommend changes to reduce cost and improve efficiency.

Provide input for contract negotiations, considering factors such as user workflow needs, business flexibility, scalability, and cost.

Partner with engineering support and IT teams to triage and help resolve license availability, entitlement, or token-consumption issues affecting engineers' workflows.

Identify and drive process improvement opportunities in the software license space to create efficiencies and improve overall outcomes.

Consolidate, validate, and analyze large datasets from multiple sources to drive intelligent decision-making.

Leverage quantitative and qualitative business insights to develop, communicate, and implement smart business decisions.

Preferred Qualifications

Experience with usage analytics or reporting tools.

Familiarity with different software license and consumption models (e.g., node-locked, floating, subscription, token/credit-based).

Experience in reading and interpreting legal documents such as contracts and amendments.

Familiarity with engineering-specific software applications (e.g., Ansys, MATLAB, AutoCAD, SolidWorks, etc.).

Experience supporting or troubleshooting technical issues for end users, even informally, is a plus. While this role isn't a help-desk role, comfort being a point of contact when engineers hit issues is valuable.

Minimum Qualifications

Bachelor's degree and 7+ years of progressive experience in a related discipline.

5+ years of demonstrated program and project management experience, including ownership and management of complex portfolios.

Demonstrated ability to manage inventories, track usage, and ensure compliance with legal agreements.

Strong analytical skills, working hands-on with data to connect it to real-world decisions.

Aptitude for blending qualitative and quantitative data to formulate and drive a clear plan and related communications.

Experience working with external stakeholders or vendors.

Excellent written and verbal communication skills.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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