1,097 jobs for "team lead" in Singapore

Responsibilities

The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.

Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries. This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation basis.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
- Strong interpersonal and communication skills to engage with different teams
- High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualification(s)
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
- Quantitative data analytics/SQL skills, a data-driven mindset
- Strong stakeholder management skills

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
- Strong interpersonal and communication skills to engage with different teams
- High oral and written proficiency in Sinhala is required as this role will cover Sinhala-speaking markets
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualification(s)
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
- Quantitative data analytics/SQL skills, a data-driven mindset
- Strong stakeholder management skills

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)