At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job DescriptionIn this role, you'll review and resolve auto glass claim escalations submitted by Safelite, Allstate's third-party glass administrator. These escalations include situations that require additional research, technical review, customer communication.
Preferred Qualifications- Five or more years of auto claims, auto technical, auto estimating, liability, claim ownership, customer resolution, or related experience.
- Previous experience researching and resolving complex auto claims or technical escalations.
- Proficiency using CCC ONE for auto estimating, technical review, or claim handling.
- Experience using NextGen or comparable claims-management systems.
- Strong auto estimating knowledge, including the ability to review repair information, technical documentation, and cost estimates.
- Experience handling auto glass claims, OEM-versus-aftermarket glass requests, specialty vehicles, or vendor-related escalations.
- Experience working with Safelite or another auto glass administrator, repair facility, vendor, or third-party claims partner.
- Strong desk-management and organizational skills, with the ability to prioritize and resolve multiple requests efficiently.
- Strong investigative and analytical skills, including the ability to research nonstandard issues and make well-supported decisions.
- Demonstrated ability to identify potential risks, discrepancies, billing concerns, or problems and take appropriate action.
- Excellent written and verbal communication skills.
- Strong customer-interaction and resolution skills, including the ability to explain complex decisions clearly and professionally.
- Experience resolving challenging customer or vendor concerns while maintaining professionalism and empathy.
- Ability to work independently, exercise sound judgment, and remain accountable for timely follow-up in a remote environment.
- Familiarity with auto claims litigation, glass litigation, insurance policy interpretation, or regulatory requirements is a plus.
You'll wear a few hats to fill a few roles throughout your day that all require a level of experience- The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.
- The Investigator - you'll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Work LocationThis position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This Position is
not available for
Washington, California, Alaska, and
Hawaii residents.
When you work from home full time, you'll need- A dedicated workspace in your residence that is private and free from distractions as this position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed
- A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
- Appropriate work surface and seating
TrainingThe first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required virtual and in-person training sessions, actively participate in virtual learning activities, and successfully complete the training program.
- Part of this curriculum will consist of 2-weeks at our Dallas, TX office
Notice of Licensing Requirement- As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets
- All required licenses will need to be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
- This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)
BenefitsAllstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
#LI-AK1SkillsBusiness Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management
CompensationCompensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
