About the role and team As a Senior Account Manager in our London team, you'll work with SMB restaurant partners to grow their businesses on Uber Eats. You'll own a portfolio of accounts, building relationships with restaurant owners and decision-makers and agreeing plans to improve sales and performance.
You'll need to understand what matters to each partner, spot opportunities in their data and make a clear commercial case for your recommendations. Alongside growing your own portfolio, you'll help the wider team improve how we work with restaurants across London.
What you'll do - Own the growth and retention of your portfolio, focusing your time on the accounts and opportunities where you can make the biggest difference.
- Build account plans with restaurant partners, agreeing clear priorities, actions and measures of success.
- Use sales, customer and operational data to understand performance and turn your findings into practical recommendations.
- Lead commercial negotiations and renewal discussions, finding agreements that work for both the partner and Uber Eats.
- Help partners grow through advertising, offers and other relevant platform tools, reviewing results to understand what's working.
- Run regular business reviews with owners and senior stakeholders, addressing challenges directly and keeping agreed actions moving.
- Identify partners at risk of leaving and work with internal teams to resolve issues before they become bigger problems.
- Share successful approaches and local market insights with the team, helping improve how we manage accounts.
What you'll have- At least three years' experience in account management, sales, business development or a similar commercial role.
- A track record of growing and retaining a portfolio of accounts, with clear examples of the results you've delivered.
- Experience negotiating commercial terms, handling objections and gaining commitment from partners.
- Confidence working with data to understand a business problem and recommend a course of action.
- Strong relationship-building and communication skills, including experience working with business owners or senior decision-makers.
- The judgement to prioritise competing demands, work independently and follow through on commitments.
- Professional proficiency in written and spoken English; additional language skills are an advantage.
Preferred Qualifications - Experience in restaurant delivery, hospitality or a marketplace business.
- Experience managing restaurant groups with multiple locations or partnerships involving several decision-makers.
- Familiarity with Salesforce and confidence using Google Sheets or Excel for analysis and reporting.
- Experience building joint business plans or measuring the return on advertising and promotional spend.
- Examples of improving account management processes or helping colleagues develop their approach.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
