1,179 jobs for "customer care" that are remote

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Role

As a Technology Partner Executive overseeing UKG's most strategic global ISV and AI partner relationships, you will lead high-impact partnerships that expand the reach, relevance, and commercial value of UKG's HCM, WFM, and HRSD portfolio. This role is designed for an experienced partnership and business development leader who has built, managed, and scaled relationships with top-tier global software companies, AI innovators, and enterprise technology ecosystems. You will own the end-to-end partner strategy across executive alignment, commercial planning, solution integration, joint go-to-market execution, partner enablement, and long-term partner success.

UKG's partner ecosystem is built to scale through strategic alliances, modern APIs, developer tools, marketplace capabilities, and partner-led innovation. In this role, you will identify and develop new business opportunities with global ISVs and AI partners, shape compelling value propositions, drive executive-level engagement, and translate partner capabilities into integrated solutions that deliver measurable customer and revenue impact. Success requires the ability to combine strategic business development, partner operating discipline, technical fluency, product lifecycle awareness, and strong cross-functional leadership.

This unique role requires a commercially minded, ecosystem-oriented leader with the motivation, executive presence, and operating rigor to manage complex, global partnerships. The Technology Partnerships team operates in a high-energy, fast-paced environment and requires someone who can independently lead multiple strategic initiatives, influence senior stakeholders, and balance partner growth, product alignment, customer value, and business outcomes.

Job Responsibilities:
• Lead strategic business development efforts with top global ISV, AI, and enterprise technology partners, including opportunity identification, partner prioritization, commercial model development, and executive alignment.
• Build and manage senior-level partner relationships that support joint innovation, integrated solution development, marketplace growth, and measurable revenue or customer adoption outcomes.
• Work closely with executive, product, technology, sales, marketing, legal, and finance teams to launch and scale partnerships that align with UKG's business priorities, product roadmap, AI strategy, and go-to-market objectives.
• Define partner strategy, business cases, success metrics, governance models, and operating plans that enable disciplined execution across complex global partnerships.
• Coordinate joint go-to-market motions, co-selling activities, customer engagement strategies, executive business reviews, and pipeline development with key partners.
• Serve as the internal advocate and escalation point for strategic partners, proactively resolving business, technical, operational, and sales channel issues that could affect partner success or customer outcomes.
• Monitor AI, enterprise software, HCM, WFM, and HR technology market trends to identify emerging partnership opportunities and inform ecosystem strategy.
• Keep up to date on global industry news and WFM/HCM trends to drive strategy.

Required Qualifications:
• 5+ years of Enterprise SaaS business experience
• Excellent spoken and written communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Must be able to manage multiple concurrent deadlines while prioritizing the critical path for each partner.
• Unwavering dedication to making choices that benefit UKG and our customers

Preferred Qualifications:
• Bachelor's or Master's degree
• Management Consulting, Channel Sales, or Partner Management experience
• Software Integration experience
• Strong Human Capital Management and/or Workforce Management industry knowledge
• Excellent problem-solving skills
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $119,000 to $169,600. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

About UKG

Size: 10,000+ employees
Industry: Technology

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA with Employer Contribution
- HSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(k) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program