34 jobs for "salesforce citizen service lead" in Atlanta, GA

Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · New Orleans, LA · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Tampa, FL$134,000 – $265,000Posted 6 days ago

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Position Summary

Salesforce Life Sciences Technical Lead

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 15, 2027

Work You'll Do

As a Technical Lead, you will own solution architecture for Salesforce Life Sciences Cloud implementations focused on Patient Services and Customer Engagement. You will define end-to-end architecture across application, data, and integrations-using Salesforce Data Cloud, Databricks, and emerging agentic platforms-to deliver compliant, scalable customer and patient experiences in multi-region environments.

You will set architecture standards and governance for global delivery with regional deployments, leading design reviews and key technical decisions. You'll establish security, environment, and release guardrails, and collaborate with business and technology stakeholders to ensure solutions are resilient, performant, and adoption-ready.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

• 8+ years consulting and/or CRM implementation experience

• 4+ years life sciences industry experience

• 2+ end-to-end implementations delivering Life Sciences Cloud (Patient Services and Customer Engagement)

• Experience delivering 1+ multi-region deployment integrating Salesforce Data Cloud with Databricks, and enabling agentic capabilities

• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

• Bachelor's degree, or equivalent relevant work experience

• Limited immigration sponsorship may be available

Preferred:

• Salesforce Life Sciences Cloud certification

• 3+ years supporting biopharma CRM programs

• 3+ years working in Agile/Scrum teams and 1+ implementation using CI/CD release pipelines

• Led 10+ client presentations/workshops and influenced decisions across technical and non-technical stakeholders (e.g., architecture/design sign-offs)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,000 - $265,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 373997

Job ID 373997

About Deloitte

Deloitte is the largest professional services network in the world—providing audit, tax, consulting, enterprise risk, and financial advisory services.

Size: 10,000+ employees
Industry: Client Services

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