Job Description
The Opportunity:
Provide excellent customer service to Mattel Toy Store customers and drive store sales.
- You must be able to work a minimum 3 days per week including Saturdays
- No time-off requests during Black Friday weekend
- Must have availability from September - December
What Your Impact Will Be:
- Operate the Point of Sale (POS) device and process payments for all guests.
- Enter new customers and update existing customers in the POS system accurately and with the correct membership type.
- Maintain an orderly and clean workstation.
- Actively engage with customers to promote weekly specials, add-on items, and other values and deals.
- Close POS, document sales transactions, track sales metrics, and provide reports to management on sales performance and customer feedback at the end of each shift.
- Leave a lasting impression as the FACE of Mattel
Customer Service
- Greet every customer and provide a friendly and welcoming environment.
- Actively engage with customers to determine their needs and make appropriate product recommendations using comprehensive product knowledge information.
- Promote products, explain features and benefits, and recommend additional products to maximize sales.
- Meet daily service and sales goals.
Qualifications
What We’re Looking For:
- Must be able to work at least 3 days per week, including Saturday. Saturday shifts are mandatory.
- Highly self-motivated team players with a positive attitude and a great work ethic.
- Excellence with customer relations and excellent communication skills.
- Highly organized and pays attention to small details.
- Impeccable time management.
- Dependable and responsible with an excellent attendance record.
- Ability to manage multiple responsibilities simultaneously and be flexible to changes in priorities and schedules
- Ability to work collaboratively in a fast-paced and sometimes stressful environment
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is $19 per hour. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
