9 jobs for "Field Service Engineer - AIS"

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a Field Application Engineer, Power Distribution, handling field application topic for Malaysia in Eaton's electrical business under our Power distribution unit, based in Malaysia, Selangor.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

If you have field application experince for switchgear and transformer, please apply.

What you'll do:

The primary function of the job is to provide PD field application related activities either direct to customer or through partners work together with sales team to achieve customer satisfaction, exceed annual sales and growth targets.

A. Promote Eaton products and containerized solution assignments involving PDA systems, as requested by regional or local customer groups and consultants.
B. Develop attractive and technically sound Eaton solutions with competitive and accurate pricing, supporting Sales, Partners, Consultants, and End Users.
C. Provide technical solutions, proposal support, and tender documentation input to improve success in tenders, tender interviews, and clarification stages.
D. Prepare, review, and maintain integrated costing sheets for tenders, covering PDA systems and related solutions, ensuring: Technical and commercial alignment, Cost accuracy and completeness, Compliance with tender requirements and Consistency between technical scope and pricing
E. Build, maintain, and share technical knowledge within a shared library for Power Distribution Assembly products, including MV (AIS / GIS), RMU, Transformers, LV systems, and Busway.
F. Provide and consistently maintain a high level of technical service and support to customers and consultants, with the objective of achieving high customer satisfaction and improved hit rates.
G. Conduct product and solution sharing sessions (internally and externally), promoting Eaton brand, products, and solutions to key influencers and decision-makers.
H. Align with EA FAE strategic plans to continuously enhance PDA solution and tender-support capabilities across assigned regions.
I. Support Sales and key stakeholders throughout the tender bidding lifecycle, including: Compliance specification reviews, Technical clarifications , Costing validation and Liaison with factories for optimal technical and commercial offerings
J. Constantly provide feedback to factories on market trends, tender requirements, customer expectations, and competitive product gaps to support future R&D development.
K. Possess sound knowledge of containerized solutions involving PDA systems, mechanical cooling and ventilation systems, fire protection & sprinkler systems, and DCIM; such knowledge will be considered an advantage.
L. Demonstrate strong understanding of containerized system integration during the design stage, ensuring solutions are practical, compliant, and competitive.
M. Apply critical thinking and leverage experience to identify potential post-sales PDA issues during installation and commissioning; work closely with Service and Factory teams to resolve issues effectively.
N. Travel occasionallys to support PDA tenders, technical presentations, and customer engagements when required.
O. Foster and actively contribute to a culture of continuous improvement in technical support, tendering effectiveness, and solution quality.
P. Create a culture of continuous improvement.
Q. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Qualifications:

Bachelor's degree, major in engineering
10+ years related experience in power distribution product & marketing
Fluent in written and spoken English
Takes initiative and instils confidence in peers and sales personnel
Significant Electrical & Mechanical Product/Services Knowledge
Ability to respond to a variety of challenging circumstances
Significant experience utilizing Value Added Selling techniques
Ability to work well within a team
Knowledge of medium voltage, low voltage products and systems as well as control and electrical design
Strong Time Management Skills
Strong Presentation/Training and Communication Skills
Strong Interpersonal Skills
Strong organization and project management skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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