1,587 jobs for "Client Experience Associate"

As a Tech Implementations Associate within the Wholesale Payments team, you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy

We are seeking an innovative, passionate, and proactive partner to deliver a seamless end to end client experience. The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The candidate must also be able to present the status of an implementation to senior stakeholders, both internally and externally. The individual will manage multiple complex deals/projects concurrently that may have competing priorities, resources, and timelines - and must be able to support broader program management of large clients as well as internal key initiatives. This includes providing consultation to clients on product capabilities, method of payment/currency requirements, gathering and documenting requirements, and analysis and expertise with various formats (JSON, SWIFT MT, ISO XML, NACHA, EDI X12, flat files, etc.).

Ultimately this role is responsible for ensuring client business requirements are translated properly and satisfied throughout the implementation of payment solutions and delivery against the mandated agreements. The candidate will be responsible for solutioning, early engagement activity, participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space.

Job responsibilities

-Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities.

-Attend and lead client engagement including recurring project status meetings. Prepare Scoping documents outlining product implementation options and timeline.

-Use tracking tools and systems to document current status, issues, and risks for all active projects. Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution.

-When necessary, perform troubleshooting sessions with clients regarding failed testing scenarios

-Serve as an effective point of escalation on behalf of client. Attend meetings and training as required to continue development and product knowledge

-Provide support to team colleagues when requested; be a subject matter expert for products supported. Support roll-out of new or enhanced products and set-up of pilot clients

-Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales. Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements

-Adhere to all JPMorgan Chase department policy and procedures

Required qualifications, capabilities and skills

-Cash management and treasury services experience / experience with technical payment solutions such as Host to Host, APIs and knowledge of payment connectivity / file formats preferred. Seasoned project management and problem-solving skills required.

-Client-facing experience preferred. Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences in Spanish and also English.

-Excellent analytical skills and attention to detail required. Effective issue resolution and escalation skills.

-Excellent time management and prioritization skills in a high pressure, competing-priority work environment. Able to work in a collaborative team environment and partner with colleagues. Willingness to learn and adaptable to change.

-Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint). Excellent analytical skills and attention to detail required.

-Effective issue resolution and escalation skills. Excellent time management and prioritization skills.

-Able to work in a collaborative team environment and partner with colleagues. Willingness to learn and adaptable to change.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

About JPMorgan Chase

We know our people are our strongest asset. You will never stop learning here, and we will learn with, invest in and support you along the way.

Size: 10,000+ employees
Industry: Financial Services

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