About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description Role Summary:
Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.
The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.
What an Analyst, Implementation Services does at Visa:
The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.
This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.
This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.
Key Responsibilities:
- Lead and execute high-quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines.
- Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions.
- Confidently manage client projects in parallel to product developments and a changing landscape.
- Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
- Be able to communicate complex, technical concepts in a focused and well-organized manner.
- Be able to learn and acquire knowledge in modern technologies in keeping step with market developments.
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.
- Leverage your expertise in APIs and infrastructure design to deliver client-facing support, ensuring seamless integration of Visa products and solutions.
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications.
- Represent client system and operational requirements to internal Visa organizations.
- Be an active contributor in a high-performing, supportive, and inclusive team culture.
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor.
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed.
- Coordinate internal Visa resources to ensure delivery on commitments.
- This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation.
Why this is important to Visa:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
- Bachelor's Degree or equivalent qualification.
- A minimum of 5+ years' experience in a customer support role in financial services, payment card, software, or information services.
- A minimum of 5+ years' experience in project management or business analysis.
- Understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML, integration, and payment flows.
- The ability to troubleshoot technical/ integration issues, review logs, identify root causes, and provide recommended resolutions.
- The ability to successfully manage competing priorities while serving as a positive influence across the organization.
- Strong project management skills.
- Strong analytical and critical-thinking skills.
- Strong verbal, written, presentation and interpersonal skills.
- Demonstrated ability to articulate complex technical terms or processes into business language.
What will also help:
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities.
- Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures.
- Proficiency in Mandarin would be considered a plus.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
