Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.
What We OfferLocation:
Singapore,SGP
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Work Location: This position is based in Bangalore, IndiaAbout AppliedApplied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.
Key Responsibilities- Develop and maintain expert-level knowledge of next-generation and legacy semiconductor platforms, mainframes, robots, and subsystems.
- Lead complex technical escalations in partnership with cross-functional design and engineering teams to drive rapid issue resolution.
- Deliver technical knowledge, troubleshooting methodologies, and best practices to Applied Materials customer engineers worldwide to improve tool health, performance, and stability.
- Represent the voice of the field in engineering reviews, product development discussions, and reliability improvement initiatives.
- Develop and maintain Best Known Methods (BKMs), Internal Service Bulletins (ISBs), and technical support documentation for new and legacy platforms.
- Create and update procedures covering safety, installation, startup, calibration, maintenance, and troubleshooting activities.
- Develop training packages for new products and collaborate with Global Technical Training (GTT) to deploy training programs.
- Train Customer Engineers (CEs), Process Support Engineers (PSEs), and Technical Product Support (TPS) teams prior to customer deployments.
- Identify critical spare part requirements and work with Applied Global Services (AGS) to ensure optimal inventory availability across global locations.
What's in it for you?- Play a key role in shaping next-generation semiconductor equipment and technologies.
- Influence product reliability, serviceability, and customer success across a global installed base.
- Work closely with engineering, product development, and field organizations on cutting-edge innovations.
- Gain exposure to advanced semiconductor manufacturing technologies and global customer environments.
- Build deep technical expertise while driving impactful solutions for complex field challenges.
Our Group- Provides expert-level technical support for semiconductor mainframes, robotic handling systems, and critical subsystems.
- Partners closely with engineering teams to support product development, qualification, and field improvement initiatives.
- Acts as a bridge between customers, field organizations, and engineering teams by delivering technical expertise, documentation, and advanced troubleshooting support.
- Focuses on improving product performance, reliability, uptime, and customer satisfaction worldwide.
What you'll be doing?- Participate in new tool builds, system integration activities, and first-tool startups at customer sites.
- Create and maintain hardware, service, installation, and troubleshooting procedures for field deployment.
- Collaborate with engineering teams to ensure field requirements and serviceability considerations are integrated into product designs.
- Drive root cause analysis and corrective actions for complex field escalations and product issues.
- Analyze technical data and field performance trends to identify opportunities for reliability and productivity improvements.
- Apply engineering judgment, structured problem-solving, and field experience to resolve technical challenges.
- Support continuous improvement initiatives focused on product quality, stability, and operational excellence.
What you should have?- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or a related field.
- 7-10 years of experience in semiconductor equipment, product support, field service, systems engineering, or related technical functions.
- Strong understanding of electromechanical systems, robotics, automation, and semiconductor manufacturing equipment.
- Proven experience managing complex technical escalations and collaborating with cross-functional teams.
- Excellent troubleshooting, analytical, and root-cause investigation skills.
- Strong verbal and written communication skills with the ability to engage effectively with global stakeholders.
- Self-driven, proactive team player with a passion for technology and continuous learning.
- Ability to work independently within structured processes while delivering results in a fast-paced environment.
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 10% of the Time
Relocation Eligible:Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
