157 jobs for "IT Application Specialist"

Intel Sector Referrals

At Leidos - Springfield

Posted on Oct 29

View job Apply on company site

Interconnection Sales Specialist (Telco & Media)

At Equinix, Inc - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Interconnection Sales Specialist

At Equinix, Inc - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Interconnection Sales Specialist - Telco & Media

At Equinix, Inc - Remote / Flexible

Posted on Nov 3

View job Apply on company site

Enterprise Solution Specialist II (SAP IMWM)

At Jabil - Bayan Lepas

Posted on Oct 16

View job Apply on company site

Product Support Specialist

At Cornerstone OnDemand - Pune

Posted on Nov 6

View job Apply on company site

Automation & Control Specialist

At Sonepar USA Inc - Phoenix

Posted on Oct 20

View job Apply on company site

Application Consulting

At Kyndryl - Bangalore · Chennai

Posted on Nov 5

View job Apply on company site

Certification Platform Specialist

At Cornerstone OnDemand - Hyderabad

Posted on Oct 31

View job Apply on company site

Intune Infrastructure Specialist

At Kyndryl - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Software Engineering Technical Specialist - Workday Integrations

At Kyndryl - Remote / Flexible

Posted on Oct 30

View job Apply on company site

Product Support Specialist

At Cornerstone OnDemand - Hyderabad · Pune

Posted on Oct 31

View job Apply on company site

People Operations Specialist

At Cloudflare - Hybrid

Posted on Nov 6

View job Apply on company site

People Operations Specialist, Singapore (12-months contract)

At Cloudflare - Hybrid

Posted on Nov 5

View job Apply on company site

HR Operations Specialist, Singapore (12-months contract)

At Cloudflare - Hybrid

Posted on Nov 5

View job Apply on company site

Principal Security Governance & Audit Specialist

At ID.me - Mountain View

Posted on Oct 27

View job Apply on company site

Accounts Receivable (OTC) Specialist with German

At Infosys - Remote / Flexible

Posted on Sep 26

View job Apply on company site

Vice President, Product Manager - Client 360 World Model & Ontology

At JPMorgan Chase - New York

Posted on Aug 3

View job Apply on company site

EMEA Growth & Transformation Process Excellence Specialist

At Eaton - Arad

Posted on Jul 17

View job Apply on company site

Platform and Security Growth Business Account Executive

At Salesforce - Toronto

Posted on Oct 3

View job Apply on company site

Cornerstone OnDemand

Product Support Specialist

Pune, IndiaPosted 4 days ago

Apply on company site View full job

Product Support Engineer (L1) | Night Shift - US EST/+ PST | Pune

The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset

In this role you will

Resolve how-do-I, configuration, and known-issue cases across every channel - web, Live Chat, phone - with the Agentforce copilot in the loop on every case.
Hit the gates: expected throughput (ramp toward 2.8 cases/day) and positive customer sentiment, measured by Level AI iCSAT on 100% of interactions - not a sampled few.
Live the 15-minute rule: stuck for 15, raise your hand - asking fast is a professional act, not a weakness.
Offer live contact in the first touch (Connect Live); confirm resolution with the customer before closing (Earned Resolution).
Escalate cleanly: complete notes, reproduction steps, customer context - the next person never re-asks the customer.
Feed the knowledge loop: flag KB gaps and draft article stubs when you solve something undocumented.
Pod Foundations certification within 30 days - the gate to the queue - and current at every release.

You've got what it takes if you have

2+ years customer-facing technical support or equivalent; genuine curiosity about how software works.
Basic understanding of SaaS applications, web technologies, and client-server architecture.
Familiarity with Single Sign-On (SSO), user provisioning, identity management, and authentication concepts.
Exposure to REST APIs, JSON/XML, HTTP status codes, and API testing tools such as Postman or similar solutions.
Ability to troubleshoot application access, authentication, configuration, and integration-related issues using documented processes.
Exposure to browser developer tools, log analysis, and error investigation techniques.
Understanding of file-based integrations, FTP/SFTP transfers, and data synchronization concepts is preferred.
Strong analytical and problem-solving skills with the ability to collect diagnostic information and accurately document findings.
Willingness to learn enterprise integrations, marketplace applications, email authentication technologies (SPF/DKIM), and migration-related support processes.
Clear written and spoken communication; calm under load; empathy that survives a bad day.
Fluency with modern tooling: Salesforce hygiene, AI-assisted research, Live Chat pace.

#LI-Onsite

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

View company profile