Job Description
The Opportunity: The Experience Associate (Doll Hair Stylist) creates memorable experiences for American Girl guests and their families by delivering engaging, personalized doll salon services. This role combines doll hairstyling expertise, product knowledge, and exceptional guest service to support guest satisfaction and sales opportunities. Through collaboration, attention to quality and safety standards, and support of daily salon operations, the Experience Associate contributes to the overall success of the American Girl retail experience.
What Your Impact Will Be:
- Deliver exceptional guest service by proactively engaging guests, understanding their needs, and creating welcoming, memorable experiences that reflect American Girl’s service standards.
- Perform doll hairstyling services according to company standards, demonstrating proper doll hair and skin care techniques to educate guests and ensure consistent service quality.
- Perform ear piercing services for girls and dolls upon completion of required training and certification, following established procedures, completing required documentation, and communicating aftercare instructions to guests.
- Recommend salon services, complementary products, and current promotions by sharing product knowledge and identifying opportunities to enhance the guest experience and support sales.
- Support daily salon operations by checking guests in for scheduled services, accurately processing transactions at checkout, maintaining an organized and well-stocked service area, and communicating inventory replenishment needs to management.
- Participate in salon events, hairstyling demonstrations, Doll Hair and Manicure Day activities, and private birthday parties to create engaging experiences for guests and families.
- Collaborate with team members to maintain a positive work environment, assist with training new associates, and support other areas of the store based on business needs.
Qualifications
What We’re Looking For:
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Education & Experience
- Previous sales experience in specialty retail or a customer-focused service environment preferred.
- Experience styling hair, particularly doll hair, preferred.
- Experience working with children preferred.
- No specific degree or minimum years of experience identified in the source documents.
Knowledge, Skills & Abilities
- Ability to learn and perform doll hairstyling techniques while maintaining American Girl’s service and quality standards.
- Strong guest service and interpersonal skills, with the ability to engage positively with children and families.
- Ability and willingness to perform girl ear piercing services following required training, certification, and established procedures.
- Ability to communicate product knowledge, explain salon services, and recommend complementary products to guests.
- Strong teamwork and collaboration skills, including the ability to support the training of new associates.
- Organizational skills and attention to detail to maintain salon supplies, inventory, and service areas.
- Flexibility to adapt to changing business needs and support multiple areas of the retail store.
- Ability to work a flexible retail schedule, including days, evenings, weekends and holidays.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is between $15 and $x17.25 [per hour]. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.
