305 jobs for "Partner Program Operations Manager"

Partner Program Operations Manager

At Asana - San Francisco

Posted on Nov 9

View job Apply on company site

Partner Operations Program Manager, Associate

At Brex - Salt Lake City

Posted on Oct 30

View job Apply on company site

Partner Operations Program Manager, Associate

At Brex - Vancouver

Posted on Oct 30

View job Apply on company site

WW Merchandising Operations Program Manager

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

Partner Operations Manager, Video Safety Operations (VSO)

At TikTok - Kuala Lumpur

Posted on Oct 29

View job Apply on company site

CapEx Operations Program Manager

At Apple - 深圳

Posted on Oct 16

View job Apply on company site

AIML Data Operations - L&D Program Manager

At Apple - Austin

Posted on Oct 16

View job Apply on company site

CapEx Operations Program Manager

At Apple - Shenzhen

Posted on Oct 15

View job Apply on company site

Associate - Global Program Management

At JPMorgan Chase - Mumbai

Posted on Nov 4

View job Apply on company site

TikTok Shop - Moderation Workforce Management Program Manager

At TikTok - London

Posted on Nov 4

View job Apply on company site

Senior Program Manager, Client Operations

At Experian - Schaumburg

Posted on Nov 5

View job Apply on company site

R&D Sr. Program Planner

At Biogen - Cambridge

Posted on Nov 4

View job Apply on company site

Radar / Electronic Warfare Software Lead

At Leidos - Huntsville

Posted on Oct 23

View job Apply on company site

2027 Operations Intern - Berlin

At Uber - Berlin

Posted on Nov 5

View job Apply on company site

Senior Program Manager, Contingent Workforce

At Zillow - Remote / Flexible

Posted on Oct 30

View job Apply on company site

Global Circularity & Resilience Program Manager

At GE Vernova - Remote / Flexible

Posted on Nov 4

View job Apply on company site

2027 Operations Intern - Amsterdam

At Uber - Amsterdam

Posted on Nov 5

View job Apply on company site

Senior Benefits Analyst

At Zillow - Bengaluru

Posted on Oct 19

View job Apply on company site

Vice President, Marketing AI Program Manager

At JPMorgan Chase - Wilmington

Posted on Oct 20

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok - Kuala Lumpur

Posted on Oct 12

View job Apply on company site

TikTok

TikTok Shop - Moderation Workforce Management Program Manager

London, United KingdomOperationsPosted 5 days ago

Apply on company site View full job

Responsibilities

About the Team
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy e-Commerce platform.

- Lead the workforce planning for BPO sites.
- Administer workforce management encompassing all the processes that e-Commerce moderation sites undertake.
- Create data models to forecast long/short term business volume, set up multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.
- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with BPO operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
- Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
- Drive continuous improvement of Workforce Management (WFM) processes/tool/system including streamlining & optimizing forecast, adjustment processes cross departments, supporting system/tool development and improvement, updating relevant databases, assuring data integrity, etc.
- Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.
- Work with upstream stakeholders such as governance teams, algo teams, business teams, to understand workflow needs, machine to human moderation conversion mechanisms, and translate the project needs into BPO headcounts, as well as inhouse project execution plans.

Qualifications

Minimum Qualification(s):
- Extensive experience in workforce management (WFM) or capacity planning in multi-channel & multi-sites, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing etc.
- Proficient skills in Excel and data analysis, familiar with formulas and Pivot Tables.
- Great communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.
- Bachelor's Degree or equivalent education/experience.

Preferred Qualification(s):
- Experience in eCommerce or marketplace platforms.
- Experience utilizing SQL, HQL and WFM systems.
- Expertise in project/program management and coordination.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Extensive experience in workforce management (WFM) or capacity planning in multi-channel & multi-sites, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing etc.
- Proficient skills in Excel and data analysis, familiar with formulas and Pivot Tables.
- Great communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.
- Bachelor's Degree or equivalent education/experience.

Preferred Qualification(s):
- Experience in eCommerce or marketplace platforms.
- Experience utilizing SQL, HQL and WFM systems.
- Expertise in project/program management and coordination.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile