Position: Service Contract Administrator
What will you do? The Service Contract Administrator is responsible for the accurate and timely setup, maintenance, renewal, and administration of Service Agreements throughout the contract lifecycle. You will help ensure contracts are established correctly within the applicable systems so that service delivery, preventive maintenance, revenue recognition, invoicing, and reporting can occur accurately and on schedule.
- Process new and renewing Service Agreement bookings accurately and within established timelines.
- Review contract booking information for completeness and accuracy before setup.
- Create and maintain Service Agreements, including contract dates, customer information, classifications, service coverage, and other required contract data.
- Establish and maintain service contract lines based on the services included in each agreement.
- Create, validate, and maintain Preventive Maintenance (PM) plans based on contract requirements and Service Delivery Plans.
- Review PM schedules to ensure scheduled services align with contractual requirements.
- Support the creation and synchronization of contract-related work orders.
- Maintain accurate contract revenue and billing information in accordance with executed Service Agreements.
- Identify and resolve contract setup issues that could delay service delivery, revenue recognition, or invoicing.
- Process Service Agreement renewals and help ensure continuity between expiring and renewed contracts.
- Review and maintain Service Level Agreement (SLA) information during new contract bookings and renewals.
- Research and resolve contract, service-line, PM-plan, work-order, billing, and system discrepancies.
- Partner with Sales, Service Delivery, Billing, Finance, Branch teams, Field Service Managers, and other administrative teams to resolve incomplete or inaccurate booking information.
- Maintain accurate documentation and follow established standard operating procedures and controls.
- Support reporting, auditing, and data-quality initiatives.
- Identify recurring process gaps and opportunities to reduce errors, rework, and delays.
- Manage recurring monthly responsibilities while balancing new bookings, renewals, corrections, and incoming requests.
What qualifications will make you successful?- Associate degree or equivalent relevant work experience.
- Experience in contract administration, service administration, order management, billing, finance operations, data entry, or a related administrative or business function.
- Experience with Microsoft Office applications, including Excel, Outlook, and Teams.
- Experience with bFO/Salesforce, Microsoft Dynamics, or comparable ERP and service-management systems.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to work accurately with contractual, customer, and financial information.
- Ability to manage multiple priorities and recurring monthly deadlines in a high-volume environment.
- Ability to identify discrepancies, research root causes, and take ownership of issues through resolution.
- Strong written and verbal communication skills.
- Strong customer service and cross-functional collaboration skills.
- Experience supporting Service Agreements, recurring revenue, contract billing, preventive-maintenance services, or work-order processes is preferred.
- Experience working in a centralized or shared-services administrative environment is preferred.
What's in it for me?- Career growth and advancement opportunities.
- Exceptional compensation package with bonus opportunities.
- Excellent benefits, including medical, dental, vision, and life insurance.
- Paid time off.
- 401(k) with a 6% company match.
- Employee stock purchase options.
- Tuition reimbursement.
- Wellness programs, company discounts, and additional benefits.
Ready to bring your organizational skills to a team that appreciates them? Apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 54,400 - USD 81,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form .
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
Position: Service Contract Administrator
What will you do? The Service Contract Administrator is responsible for the accurate and timely setup, maintenance, renewal, and administration of Service Agreements throughout the contract lifecycle. You will help ensure contracts are established correctly within the applicable systems so that service delivery, preventive maintenance, revenue recognition, invoicing, and reporting can occur accurately and on schedule.
- Process new and renewing Service Agreement bookings accurately and within established timelines.
- Review contract booking information for completeness and accuracy before setup.
- Create and maintain Service Agreements, including contract dates, customer information, classifications, service coverage, and other required contract data.
- Establish and maintain service contract lines based on the services included in each agreement.
- Create, validate, and maintain Preventive Maintenance (PM) plans based on contract requirements and Service Delivery Plans.
- Review PM schedules to ensure scheduled services align with contractual requirements.
- Support the creation and synchronization of contract-related work orders.
- Maintain accurate contract revenue and billing information in accordance with executed Service Agreements.
- Identify and resolve contract setup issues that could delay service delivery, revenue recognition, or invoicing.
- Process Service Agreement renewals and help ensure continuity between expiring and renewed contracts.
- Review and maintain Service Level Agreement (SLA) information during new contract bookings and renewals.
- Research and resolve contract, service-line, PM-plan, work-order, billing, and system discrepancies.
- Partner with Sales, Service Delivery, Billing, Finance, Branch teams, Field Service Managers, and other administrative teams to resolve incomplete or inaccurate booking information.
- Maintain accurate documentation and follow established standard operating procedures and controls.
- Support reporting, auditing, and data-quality initiatives.
- Identify recurring process gaps and opportunities to reduce errors, rework, and delays.
- Manage recurring monthly responsibilities while balancing new bookings, renewals, corrections, and incoming requests.
