1,127 jobs for "Customer Service Representative I"

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

The Senior Representative, Brokerage Operations will be expected to deliver world class service to internal and external clients by settling their trade and transfer obligations timely and accurately while adhering to policies, procedures, and regulatory guidelines.

The associate will utilize internal as well as external systems and partner with various departments to settle FED related transactions.
Responsibilities will include reviewing and processing exceptions and other tasks associated with FED Settlements.

The Expertise and Skills You Bring

College degree preferred
2+ years of relevant settlement experience or 2+ years of brokerage operations experience required
Knowledge of FED settlement systems (Bank of New York BDC, JP Morgan, CITI Bank)
Understanding of industry regulations
Attention to details while being efficient and effective
Ability to communicate effectively with internal and external business partners
Highly motivated with the ability complete assigned tasks in a timely and accurate manner
Ability to work effectively in a team-oriented environment

The Team

The Operations and Services Group (OSG) provides superior customer service to Fidelity's brokerage businesses through innovation, dedication, and commitment to excellence. With seven operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG manages tens of thousands of daily Federal Reserve settlement activities, including settling U.S. Treasuries, mortgage-backed securities, and other FED-eligible securities. OSG has a need for a Brokerage Operations Representative in FED Settlements. The FED Settlements team exists to ensure FED Settlements related transaction exceptions are resolved in a timely manner. Resolution of exceptions ensures transaction completion for our clients. Our stakeholders are our internal and external business partners, and, ultimately, Fidelity's clients.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Brokerage Operations
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

About Fidelity Investments

A privately- held financial services company that is committed to helping people invest and plan for their futures.

Size: 10,000+ employees
Industry: Financial Services

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