2,062 jobs for "IT Infrastructure Engineer"

AI Infrastructure- EMEA IT Ops Engineer (Edge Sites)-Dublin

At TikTok - Dublin

Posted on Oct 23

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AWS Infrastructure Engineer - IT Operations

At Infosys - Hartford

Posted on Nov 6

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AI Infrastructure- EMEA IT Ops Engineer (Edge Sites)-Hamar

At TikTok - Hamar

Posted on Oct 23

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IT Network Infrastructure Engineer, Launch

At SpaceX - Starbase

Posted on Nov 6

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IT Network Infrastructure Engineer, Outside Plant

At SpaceX - College Station

Posted on Nov 5

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IT Infrastructure Engineer

At Kairos Power - Alameda

Posted on Oct 21

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Sr. IT Infrastructure Engineer

At Dolby - Bangalore

Posted on Aug 3

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AI Infrastructure - Data Center IT Management Engineer - Finland

At TikTok

Posted on May 1

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[IT Customer Engineer] Tool Computing & Server Infrastructure for PDC

At Applied Materials - Icheon-Godam

Posted on Aug 14

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IT Infrastructure Integration Engineer

At Waters - Milford

Posted on Sep 23

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IT Infrastructure Engineer

At Rentokil Terminix - San Francisco

Posted on Oct 3

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IT Infrastructure Engineer, Virtualization & Storage

At SpaceX - Hawthorne

Posted on Oct 7

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IT Network Infrastructure Engineer, Outside Plant

At SpaceX - Starbase

Posted on Oct 5

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IT Network Infrastructure Engineer

At SpaceX - Hawthorne

Posted on May 28

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IT Network Infrastructure Engineer, Outside Plant

At SpaceX - Starbase

Posted on Sep 16

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Application Engineer

At Navy Federal Credit Union - Pensacola

Posted on Oct 31

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IT -Staff Systems Engineer - VM

At Cadence - Shanghai

Posted on Oct 29

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HS Hybrid Cloud Senior Staff Engineer

At The TJX Companies, Inc. - Hyderabad

Posted on Oct 29

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Head of IT

At Dolby - Greenwood Village

Posted on Oct 23

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IT Operations Business Relationship Manager

At Eaton - Richmond

Posted on Oct 25

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TikTok

AI Infrastructure- EMEA IT Ops Engineer (Edge Sites)-Dublin

DublinPosted 17 days ago

Apply on company site View full job

Responsibilities

Role Summary
The EMEA IT Ops Engineer is the regional IT operations engineer for Edge sites across the EMEA portfolio, supporting the IT Operations leader in delivering stable, well-governed operations at every site. The role works alongside networking, deployment, security and commercial teams from site deployment through to decommissioning. It takes handover of new sites, verifies that handover requirements are met and vendors have delivered to agreed standards, and then owns the site's operational lifecycle. The role coordinates providers, smart hands and IMT (IT technicians) to deliver day-to-day operational support, manages change at Edge sites, defines and drives adherence to operational SLAs, and owns the key operational metrics and risk management for the regional portfolio. The role also drives standardisation by writing and maintaining SOPs, and contributes to global IT operations initiatives. Travel across the EMEA is required.

Responsibilities
- Work alongside networking, deployment, security, and other cross-functional teams and providers throughout Edge site deployments and expansions; own the Edge site operational lifecycle from deployment handover through to decommissioning.
- Provide operational support for Edge sites, coordinating with providers and smart hands where applicable, and with IMT for project work as the on-site resource; scope requests, define work instructions, monitor delivery quality, and respond promptly to service requests and emergencies.
- Own change management tasks at Edge sites, ensuring changes are planned, risk-assessed, approved, communicated, executed, and reviewed in line with the change management process.
- Define and manage operational SLAs with internal customers and the commercial team, driving adherence through monitoring, reporting, and remediation of breaches across various providers; perform QA/QC on deployment work and provide hands-on support when needed.
- Own risk identification and management during on-site IT operations execution; surface and consolidate latent risks, follow up to closure, and drive the formation of regional-level solutions.
- Aggregate and surface various IT operations issues at Edge sites in a timely manner; drive cross-team follow-up and remediation, ensuring on-site work is coordinated with infrastructure, operations, asset, and quality assurance teams.
- Participate in the capability build-out of the IT operations platform by submitting requirements, supporting testing and launch, and continuously providing on-site feedback to improve automation, efficiency, and operational transparency; assist in completing operations process specifications and knowledge-base construction, continuously updating SOPs and the risk case library.

Qualifications

Minimum Qualifications
- 5+ years of experience in data centre operations, preferably in hyperscale, colocation or Edge/PoP environments.
- Hands-on experience with network hardware in data centre or PoP environments, including racking, cabling and port mapping of switches, routers and firewalls, and identifying and replacing faulty optics, cables and line cards
- Working knowledge of fibre and copper cabling, optics types and fibre cleaning, inspection and testing, with the ability to read network diagrams and port maps and to verify and troubleshoot physical and basic logical connectivity.
- Strong process-control and SLA-attainment capability, able to ensure the team consistently completes all on-site IT operations and maintenance tasks within the required time frames.
- Solid technical foundation: familiar with mainstream server hardware architectures (x86, ARM, etc.), operating principles, and accompanying software; applied knowledge of IT infrastructure, terminal devices, networking fundamentals, hardware replacement or maintenance procedures, and on-site operation safety specifications.
- Possessing strong ability to identify risks and drive closed-loop resolution, able to abstract general solutions from recurring, common issues.
- Capable of training and knowledge transfer, familiar with SOP/MOP authoring, technical documentation writing, and operations knowledge-base construction; strong process-documentation discipline, able to turn on-site issues into reusable troubleshooting guides or optimization proposals.

Preferred Qualifications
- Experience managing third-party providers, including colocation, smart hands or remote hands services, with a track record of monitoring performance against SLAs
- Prior experience supporting network deployments or expansions in distributed Edge or PoP sites.
- Familiarity with automated monitoring, telemetry, or DCIM platforms used in Edge operations.
- Experience working with global or regional colocation and smart-hands providers across multiple markets.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 5+ years of experience in data centre operations, preferably in hyperscale, colocation or Edge/PoP environments.
- Hands-on experience with network hardware in data centre or PoP environments, including racking, cabling and port mapping of switches, routers and firewalls, and identifying and replacing faulty optics, cables and line cards
- Working knowledge of fibre and copper cabling, optics types and fibre cleaning, inspection and testing, with the ability to read network diagrams and port maps and to verify and troubleshoot physical and basic logical connectivity.
- Strong process-control and SLA-attainment capability, able to ensure the team consistently completes all on-site IT operations and maintenance tasks within the required time frames.
- Solid technical foundation: familiar with mainstream server hardware architectures (x86, ARM, etc.), operating principles, and accompanying software; applied knowledge of IT infrastructure, terminal devices, networking fundamentals, hardware replacement or maintenance procedures, and on-site operation safety specifications.
- Possessing strong ability to identify risks and drive closed-loop resolution, able to abstract general solutions from recurring, common issues.
- Capable of training and knowledge transfer, familiar with SOP/MOP authoring, technical documentation writing, and operations knowledge-base construction; strong process-documentation discipline, able to turn on-site issues into reusable troubleshooting guides or optimization proposals.

Preferred Qualifications
- Experience managing third-party providers, including colocation, smart hands or remote hands services, with a track record of monitoring performance against SLAs
- Prior experience supporting network deployments or expansions in distributed Edge or PoP sites.
- Familiarity with automated monitoring, telemetry, or DCIM platforms used in Edge operations.
- Experience working with global or regional colocation and smart-hands providers across multiple markets.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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