1,676 jobs for "Service Representative"

The Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified SR (Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.

What will you do?

Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute Work Orders are created automatically or by Order Management or Technical Support (CCC)

Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and SR or subcontractors' availability

Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified SR availability, while maximizing SR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. => optimized scheduling has direct impact on Field Services Profit & Loss !

Communicate proactively with customers, confirming the intervention details and reminding to SR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)

Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely SR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)

Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).

Key Success Factors

Good interpersonal communication and relationship with others (collaborate, convince)

Understand and communicate scope of work and Term & conditions to SR

Understanding of impact of SR utilization rate and work order management on Profit & Loss

Proactive communication with Customers to ensure satisfaction

Minimal Technical knowledge on Schneider products.

Education and Skills

Native level of Japanese

Business level of English

Associate degree and/or equivalent experience (1-2 years experience) Knowledge of Schneider Field Service Business preferred

Expertise in MS Office Applications

Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills

Experience in Customer Care Center preferred.

Bring your planning expertise to a team that's ready to welcome you - apply now!

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Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Responsibilities

About Schneider Electric

Size: 10,000+ employees
Industry: Manufacturing

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