We are seeking a structured and analytical Pega CoE Support Developer with 2+ years of hands-on experience to join our centralized Pega Center of Excellence (CoE). Along with building Pega applications, you will play a critical role in supporting, governing, and optimizing our organization's enterprise-wide Pega ecosystem.
In this role, you will assist multiple delivery teams, help manage the shared Enterprise Class Structure (ECS), troubleshoot complex system defects, and ensure all projects adhere to corporate guardrails. This position offers a unique, high-visibility opportunity to see how Pega operates at a massive enterprise scale and accelerate your path toward senior architecture roles.
Responsibilities:- Developer Support & Troubleshooting: Act as the first line of technical support for project teams encountering platform bugs, environmental issues, or rule configuration roadblocks using tools like Tracer and Clipboard.
- Guardrail & Governance Compliance: Monitor application guardrail scores and review rule-sets across different business units to ensure compliance with CoE development standards.
- Component Reusability Management: Help maintain, document, and promote the adoption of centralized, reusable components, data models, and UI templates across the enterprise.
- Release & Deployment Assistance: Assist the CoE deployment leads with rule-set management, skim operations, product rule creation, and CI/CD pipeline deployments.
- Platform Upgrades & Testing: Support the CoE in regression testing, impact analysis, and log monitoring (using PAL/PDC) during Pega platform upgrade cycles.
- Knowledge Sharing: Maintain the CoE wiki, document best practices, and help onboard junior developers or external vendors to the company's specific Pega environment.
Qualifications:- Pega Certification: Pega Certified System Architect (PCSA) designation preferred; progression toward or completion of the Pega Certified Senior System Architect (PCSSA) is highly preferred
- Hands-on Experience: 2 years of active development or technical support experience on Pega 8.x (or higher); Constellation experience is a plus
- Enterprise Architecture Awareness: Strong understanding of the Pega Enterprise Class Structure (ECS), rule inheritance, and rule-set versioning
- Diagnostic Toolkit: Proficient in analyzing Pega log files and using tools like Pega Diagnostic Center (PDC), Tracer, Clipboard, and Live UI to isolate issues
- Platform Basics: Familiarity with Pega's security model (Access Groups, Roles, Privileges) and basic integration concepts (REST connectors and Data Pages)
- Software Foundations: Basic knowledge of SQL for database queries and an understanding of CI/CD concepts (such as Jenkins or Pega Deployment Manager)
- Service-Oriented Mindset: Strong patience and communication skills to assist and guide developers from various project teams
- Attention to Detail: Analytical approach required to audit code quality and identify architectural deviations
- Multitasking: Ability to handle support tickets from multiple projects simultaneously without losing focus on corporate standards
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
Additional Information:Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
#LI-Hybrid
Responsibilities
Responsibilities:- Developer Support & Troubleshooting: Act as the first line of technical support for project teams encountering platform bugs, environmental issues, or rule configuration roadblocks using tools like Tracer and Clipboard.
- Guardrail & Governance Compliance: Monitor application guardrail scores and review rule-sets across different business units to ensure compliance with CoE development standards.
- Component Reusability Management: Help maintain, document, and promote the adoption of centralized, reusable components, data models, and UI templates across the enterprise.
- Release & Deployment Assistance: Assist the CoE deployment leads with rule-set management, skim operations, product rule creation, and CI/CD pipeline deployments.
- Platform Upgrades & Testing: Support the CoE in regression testing, impact analysis, and log monitoring (using PAL/PDC) during Pega platform upgrade cycles.
- Knowledge Sharing: Maintain the CoE wiki, document best practices, and help onboard junior developers or external vendors to the company's specific Pega environment.
Qualifications
Qualifications:- Pega Certification: Pega Certified System Architect (PCSA) designation preferred; progression toward or completion of the Pega Certified Senior System Architect (PCSSA) is highly preferred
- Hands-on Experience: 2 years of active development or technical support experience on Pega 8.x (or higher); Constellation experience is a plus
- Enterprise Architecture Awareness: Strong understanding of the Pega Enterprise Class Structure (ECS), rule inheritance, and rule-set versioning
- Diagnostic Toolkit: Proficient in analyzing Pega log files and using tools like Pega Diagnostic Center (PDC), Tracer, Clipboard, and Live UI to isolate issues
- Platform Basics: Familiarity with Pega's security model (Access Groups, Roles, Privileges) and basic integration concepts (REST connectors and Data Pages)
- Software Foundations: Basic knowledge of SQL for database queries and an understanding of CI/CD concepts (such as Jenkins or Pega Deployment Manager)
- Service-Oriented Mindset: Strong patience and communication skills to assist and guide developers from various project teams
- Attention to Detail: Analytical approach required to audit code quality and identify architectural deviations
- Multitasking: Ability to handle support tickets from multiple projects simultaneously without losing focus on corporate standards
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
