18 jobs for "Manager, Global Customer Support ) APJ & EMEA Shift"

Description

DUTIES: Identify and understand business related to North American's OnStar Vehicle to Back Office (V2BO) infotainment service applications. Product Management (strategy, planning & roadmap) working with OnStar business to understand the decision services that need to be put in place to support the Global Connected Customer Experience business. Drive innovative analytical approaches across the broader team and conceptualize and execute solutions to ambiguous problems. Work with software tools Pegasystems to build and expand the necessary decision services and marketing solutions. Use conventional analytical techniques to deliver on multiple projects. Troubleshoot application issues during testing and development. Support new vehicle functionalities for GM vehicles and developing strategies to integrate customer information for personalized recommendations and real-time marketing campaigns. Create decisions strategies for complex business rules and integrating various systems using Connect-SQL and integration services like Connect-SOAP and Connect-REST. Collaborate with colleagues to leverage best practices. Hybrid Work Policy - 3 days In-Office, 2 Days Remote - Must be able to report to local office.

REQUIREMENTS : Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or related field of study and Five (5) years of experience as a PEGA Developer, Software Developer, Developer, or related role. OR Master's degree in Computer Engineering, Electrical Engineering, Computer Science, or related field of study and three (3) years of experience as a PEGA Developer, Software Developer, Developer, or related role. Three (3) years of experience with the following: Java development; PEGA platform using Next Best Action; Project management; Marketing applications including Adobe Experience Platform and Adobe Experience Manager; Cloud technologies including AWS and Azure; Building and testing Web Services using Soap and REST; Web Application servers including Web Logic, Web Sphere, and Apache Tomcat; Web Technologies including SOAP, REST, HTML, XML, and CSS; and Database technologies including Oracle, SQL Server, Cassandra, and Postgres.

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We’re on a journey to create a world with zero crashes, zero emissions and zero congestion.

Size: 10,000+ employees
Industry: Engineering

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