4 jobs for "Client Experience Associate - Hilltop"

About this role

Company: BlackRock Financial Management, Inc.

Job Title: Vice President

Location: 400 Howard St San Francisco, CA 94105

Job Duties: Develop and implement observability solutions to monitor and improve the performance, reliability, and scalability of our systems. Oversee the development and maintenance of observability tools and platforms, ensuring they meet the needs of the organization. Create or enhance platform libraries and related infrastructure to capture telemetry from Aladdin applications. Design or enhance dashboards and alerts used for monitoring and troubleshooting of applications. Collaborate with cross-functional teams, including engineering, SRE and client support, to ensure seamless and effective use of observability solutions. Work with development teams to remove roadblocks for increased adoption, and improve maturity of their observability implementations. Partner with observability vendors to evaluate new features and maintain existing services.

Qualifications: Bachelor's degree in Computer Engineering, Computer Science, or a related field and five (5) years of experience in the job offered or as an Application Engineer, Associate, Analyst, or related role. Must have five (5) years of experience with: Software engineering in an enterprise environment; Java; Python and Go; Kubernetes; Azure Cloud and AWS; CI/CD tools including Azure DevOps; Database experience including Sybase and MSSQL; Observability platforms including Grafana and Splunk; and PromQL. Must have four (4) years of experience with: OpenTelemetry agents and collector; TraceQL and LogQL; and Data platforms including Snowflake.

To apply, please click "Apply" on this webpage.
For San Francisco, CA Only the salary range for this position is USD$195,000.00 - USD$230,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

About BlackRock

BlackRock is a global investment firm, trusted to manage more assets than any other.

Size: 10,000+ employees
Industry: Financial Services

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