1,816 jobs for "Technical Support Engineer（Service Cloud）"

Job Summary:

This developing technical leadership position develops and delivers technical talent in a research, technology or product development environment. Directly manages the resources that maximize workgroup productivity in support of business needs and implements near term business strategies with a focus on execution. The position also includes maintaining strong working relationships with a wide variety of stakeholders both within the technical function and across the broader business.

Key Responsibilities:

Primary responsibility is the development of technically capable people often across multiple technical sites within a business unit or corporate, and making these people available to perform duties necessary to satisfy the businesses technical needs. Provides problem resolution leadership for complex systems with a high degree of ambiguity and often global business impact; helps get teams in place. Leads the development and improvement of work processes and systems across function(s) within a global business unit or managing improvement across business units. Coaches and mentors employees to provide guidance and direction on resolving problems, technical know-how, removing barriers to progress and career path planning. Assesses performance and provides feedback to direct reports. Creates, manages, improves and applies work processes involving activities such as resource allocation and management, organizational and business change, customer/stakeholder management and knowledge management; all used for the purposes of enabling high quality decision making that meets business expectations. Decisions made in this role may include resource deployment cost and timing allocations, project prioritization, personnel staffing, and Annual Operating Plan (AOP) management, the result of which can impact project cost and delivery within a site or across several sites within a business unit. Establishes employee performance standards; works collaboratively to set goals and address areas of deficiency.

Competencies:

Product Development Execution, Monitoring and Control - Plans, schedules, coordinates and executes the activities involved in developing a product to a respectively aligned hierarchy of requirements and technical profiles; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capability meets or exceeds expectations and takes mitigating actions when project risks are higher than expected; understands the full product life cycle process and stakeholders.

Product Verification and Validation Management - Develops product systems validation plans from a variety of inputs to identify failure modes, while managing product risk and relative priority; negotiates product requirements against capability to guide project scope; evaluates analytical, simulation and physical test results to verify product capability and validate requirements; assesses legacy versus proposed system solution capabilities and produces recommendations with technical documentation to support product decisions.

System Requirements Engineering - Uses appropriate methods and tools to translate stakeholder needs into verifiable requirements to which designs are developed; establishes acceptance criteria for the system of interest through analysis, allocation and negotiation; tracks the status of requirements throughout the system lifecycle; assesses the impact of changes to system requirements on project scope, schedule, and resources; creates and maintains information linkages to related artifacts.

Technical Documentation - Documents information based on knowledge gained as part of technical function activities; communicates to stakeholders with the goal of enabling improved technical productivity and effective knowledge transfer to others who were not originally part of the initial learning.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates innovation - Creating new and better ways for the organization to be successful.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project"). Ensures results/impact from temporary effort are fully realized as possible.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Prior Technical Specialist or entry level Technical/Engineering Management equivalent work experience in a product, technology or engineering service role with demonstrated success leading projects and influencing outcomes through either direct or indirect reporting relationships. Must have a demonstrated track record of technical problem solving, quality decision making, providing technical direction and leadership to a project team(s) and conflict resolution.

Job Engineering

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2431341

Relocation Package No

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Engineering

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