Key responsibilities - Lead day-to-day operational ownership for network services, including complex troubleshooting and coordinated restoration.
- Drive incident and problem management: run structured investigations, produce high-quality RCAs, and ensure corrective/preventive actions are delivered.
- Participate in and support major incident management (communications support, technical lead support, mitigation execution).
- Design and implement production-grade automation using Python, Shell, and Ansible (e.g., drift detection, change validation, automated diagnostics, safe rollout helpers).
- Engineer/support across:
- SD-WAN, SDA, and broader software-defined networking (SND)
- Routing and Switching
- Firewalls, Load Balancers, Proxies
- Improve reliability via standardization, guardrails, repeatable runbooks, and continuous validation.
- Build observability insights with developers/platform teams: actionable dashboards, high-signal alerting, and service health metrics.
- Apply SRE practices: operational readiness, toil reduction, and reliability thinking; working understanding of NFRs and FMEA (or equivalent risk methods).
Required qualifications - Demonstrated experience in incident response and problem management, including ownership of RCAs through closure.
- Strong hands-on networking skills across enterprise routing/switching and security/L4-L7 components.
- Strong automation capability using Python, Shell, and Ansible in production operations.
- SRE mindset with practical understanding of reliability concepts, NFRs, and risk analysis approaches (including FMEA familiarity).
- Ability to work independently, prioritize effectively, and deliver with minimal oversight.
Preferred qualifications - Experience with Cisco ACI / Fabrics.
- VMware NSX experience (nice-to-have).
- Certifications such as CCNP (preferred), CCNA, and other vendor certifications.
- Experience in a financial institution / regulated environment (advantage)
- Advanced English writing and speaking
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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