Performance and Resiliency Engineering Lead, Merchant Services (Senior Vice President or Executive Director)Merchant Services is hiring an
SVP/ED Performance & Resiliency Engineer to improve the performance and stability of critical, high-volume platforms. The role focuses on
latency reduction, throughput/TPS improvements, capacity planning, and peak-event readiness, while also strengthening resiliency and release safety.
You will partner closely with
application development teams and
infrastructure/platform engineering to identify bottlenecks across the stack (application/runtime, database, network, compute, and platform), implement durable fixes, and raise engineering standards through
technical leadership, mentorship, and strong cross-team collaboration.
Key responsibilities - Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention (KPIs, guardrails, and acceptance criteria).
- Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation.
- Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness.
- Drive safer releases via canary/progressive delivery and automated rollback patterns.
- Optimize containerized workloads across EKS (primary) and ECS/other compute where applicable; drive autoscaling strategy and right-sizing.
Qualifications - Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production.
- Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial).
- Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent).
- KEDA and/or Karpenter: large plus.
- Akamai: strongly preferred.
- Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
