Title: Lead Software Engineer, Consumer & Community Banking, Travel
As a Lead Software Engineer within Chase Travel, you will guide an agile team to design, build, and operate secure, stable, and scalable products. You will own technical outcomes end‑to‑end, set engineering standards, and mentor engineers while advancing AI‑First development practices that responsibly improve delivery speed, quality, and reliability.
What you'll do
- Technical leadership and delivery
- Lead the design and implementation of complex services and features across upstream/downstream systems; drive architecture decisions, API contracts, and versioning.
- Own production readiness and operational excellence: SLOs, observability, incident management, and continuous improvement.
- Champion secure‑by‑default and resilient designs (timeouts, retries, circuit breakers, bulkheads) and guide the team through trade‑offs.
- Hands‑on engineering
- Write high‑quality, secure code (Java, Spring Boot, React/Next.js) and perform rigorous code reviews that reinforce standards in testing, security, and performance.
- Apply SDLC tooling to automate quality (CI/CD, code quality gates, test automation, dependency/security scanning).
- AI‑First engineering practices
- Integrate approved, privacy‑safe AI assistants into the development workflow with human‑in‑the‑loop review and objective CI gates.
- Use AI to accelerate test generation, documentation, and static analysis triage; measure impact on throughput, defect rates, and code quality.
- For AI features (if applicable), apply guardrails and evaluation: offline test sets, precision/recall metrics, latency budgets, and safe fallback paths.
- Collaboration and influence
- Coordinate with product, architecture, and partner teams to align priorities, reduce integration risk, and ensure backward compatibility.
- Mentor and coach engineers; lead design reviews and architecture decision records; foster an inclusive, high‑trust team culture.
Required qualifications, capabilities, and skills
- 8+ years of professional software engineering experience, including 1-3 years leading delivery for a squad or stream of work.
- Proven expertise in one or more: Java, Spring Boot, React/Next.js; strong grasp of data structures, algorithms, and system design.
- Hands‑on experience with system design, application development, testing strategy, and operational stability in large, distributed environments.
- SDLC excellence: CI/CD pipelines, automated testing (unit, integration, contract, E2E), code quality gates, and observability (logs, metrics, traces).
- Security and resiliency: OWASP Top 10, OAuth2/OIDC, secrets management, encryption in transit/at rest, and resilient integration patterns.
- Database proficiency: SQL and a NoSQL store; query optimization, indexing, transactions, and caching strategies.
- Agile delivery at scale; experience guiding teams through trade‑offs and phased rollouts with feature flags and safe rollback.
- AI‑First development exposure: experience operationalizing AI assistants or AI‑powered dev workflows with governance, prompt hygiene, and measurable outcomes.
Preferred qualifications, capabilities, and skills
- Familiarity with modern front‑end frameworks and Web performance/accessibility best practices.
- Exposure to AWS (e.g., ECS/EKS/Lambda, API Gateway, RDS/DynamoDB, S3, CloudWatch, IAM) and cloud‑native resiliency patterns.
- Experience introducing evaluation frameworks for AI features or dev tooling (offline test sets, canarying models/tools, telemetry and drift detection).
- Domain experience in travel/booking or similar transactional systems.
- Formal training/certifications in software engineering, cloud, or security.
How we measure success
- Reliability and security: SLOs met, reduced incident rates/MTTR, timely remediation of vulnerabilities.
- Delivery and quality: increased deployment frequency, reduced change‑failure rate, improved test coverage and mutation score.
- Team impact: improved code review quality and cycle time; mentoring outcomes and cross‑team collaboration effectiveness.
- AI‑First outcomes: measurable improvements in developer throughput and defect detection without compromising privacy or security.
Day‑to‑day technologies
- Backend: Java, Spring Boot; RESTful APIs; message/eventing where appropriate
- Frontend: React/Next.js
- Data: SQL and NoSQL; caching (e.g., Redis)
- Platform/DevOps: Git, CI/CD pipelines, containerization, observability stack
- Security: SAST/DAST, dependency scanning, secrets management
- AI‑assisted dev: governed coding assistants, test generation, static analysis triage with human review and CI gates
Inclusive culture We value diverse perspectives and a culture of inclusion, mentorship, and respect. You help create a collaborative environment where engineers grow and deliver their best work.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
