About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description Overview:
The Southeast Africa Digital Sales team is responsible for implementing a new remote sales coverage model to work with our mid-market clients through digital channels. The team will use AI and automation, digital marketing and analytics to help clients achieve their business objectives and enabling Visa to accelerate growth.
Key Responsibilities:
The DSR Manager will be responsible for the following duties:
- Leads a team of sales professionals responsible for a portfolio of clients based across several countries
- Manages regular training and development sessions to upskill DSRs on digital selling, product knowledge, and customer engagement.
- Analyzes performance data to identify patterns, trends, and areas of opportunity, optimizing team effectiveness.
- Acts as a liaison between DSRs and other departments, ensuring a unified approach to driving revenue and customer satisfaction. Coordinates joint go-to-market efforts, using insights from cross-functional stakeholders to refine territory strategies.
- Proficient in using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement.
- Acts as a change agent, ensuring the team remains flexible and aligned with new strategies and tools. Introduces new processes, tools, or initiatives smoothly, minimizing disruption and maximizing adoption.
- Reviews and refines sales plays, deal strategies, account plans and effective pipeline management to enhance overall team effectiveness
- Regularly updates stakeholders on team performance, challenges, and strategic adjustments.
- Consistently demonstrate leadership qualities and exemplify Visa's leadership principles
- Effectively coach DSRs, identifying areas of opportunity and strength and gives appropriate and actionable real-time feedback
- Inspire, motivate, and guide teams towards achieving and exceeding goals
- Possess a strong understanding of B2B sales processes, lead generation and pipeline management
- Ability to analyze and use sales data and metrics to make informed decisions
- Have a deep understanding of their region and market and can articulate and execute a data informed strategy
- Effectively communicate with direct team and across multiple management layers in a highly matrixed organization
- Demonstrate expertise and exercise considerable latitude to determine objectives and to develop effective solutions to guide the successful completion of complex assignments under limited supervision.
- Be solution oriented and provides meaningful feedback and recommendations for global and regional improvements and process, tools, and strategy enhancements.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications:
- Bachelor's Degree with 8 or more years of experience in B2B tech sales or in financial services sales, including a minimum of 3 years in a team lead capacity.
- Originally from / experience working across SEA markets.
- Proven ability to navigate complex sales cycles and manage large, complex deal negotiations.
- Strong technical skills and ability to understand complex technological solutions and business issues.
- Experience in using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights.
- Ability to work independently as well as collaborate within a team environment.
- Excellent analytical and problem-solving skills.
- Strong communication, interpersonal, and collaboration skills to influence senior-level clients and internal stakeholders.
- Multicultural sensitivity and interpersonal relationship management skills.
Preferred Qualifications:
- Deep understanding of the payments ecosystem, including risk, client experience, payment security, transaction processing, and regulatory requirements.
- Proven track record in field sales or related role.
- Experience selling complex and technical products and services.
- Consultative selling skills.
- Strong executive presence and ability to interact at the C-level with client organizations.
- Experience in eCommerce, merchant, and payments industries.
- Proficient in CRM software.
- Ability to generate organizational momentum through creative and innovative solutions.
- Experience in leading teams through change and adopting new tools, processes, or strategies.
- Excellent communication, presentation, and negotiation skills.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
