Sales | Sydney, Australia | Melbourne, Australia | Brisbane, Australia | Remote, Remote
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About the roleAtlassian's Implementation Services team helps enterprise customers turn ambitious plans into working solutions. We take on complex, high-impact implementations directly and work with partners to scale delivery. Our goal is to help customers get value sooner with solutions that are right by design, ready on day one and built to last.
As a Principal Implementation Architect, you'll be a hands-on technical leader for customer implementations across APAC. You'll translate business outcomes into practical solution designs, configure Atlassian Cloud products and integrations, guide delivery through launch, and help customers adopt what we build. This is an individual contributor role: you'll lead technical work and coach others without directly managing a team. You'll work closely with customer stakeholders, Engagement Managers, Implementation Project Managers, Advisory Services colleagues and delivery partners.
What you'll do- Architect and implement customer solutions. Lead solution discovery, translate requirements into an implementation plan, make and explain design trade-offs, and configure Atlassian solutions in the customer environment. Balance usable day-one outcomes with maintainability, security and future growth.
- Own the technical path to launch. Guide integration, data and migration considerations, testing, cutover and handover. Surface risks early and work with delivery leads and customer teams to resolve them within the agreed scope.
- Deliver across the Atlassian platform. Apply your expertise across Atlassian Cloud products and capabilities to solve complex customer challenges. This may include Jira, Confluence and Jira Service Management, as well as other product areas depending on customer needs, while bringing in specialists where needed.
- Lead through collaboration. Coordinate technical work across implementation consultants, customer teams and partners; review solution designs, mentor peers and communicate decisions clearly to both technical and business stakeholders.
- Set technical direction. Establish quality standards across multiple concurrent engagements and act as a trusted technical advisor to customer executives.
- Make delivery repeatable. Adapt standard implementation offerings and playbooks to customer needs, document reusable patterns and feed lessons back into the team's methods and assets.
- Explore responsible AI-enabled delivery. Identify appropriate ways to use Atlassian AI, Rovo and automation to accelerate implementation or improve customer workflows, with attention to governance and real-world value.
- Travel to support delivery. Spend up to 30% of your time traveling domestically, and in some cases internationally in the region for customer workshops, key delivery milestones and internal events.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Your background- At least 10 years of experience in enterprise SaaS implementation, solution architecture or technical consulting, including at least seven years of hands-on customer-facing implementation and delivery.
- A track record of personally configuring and launching enterprise software solutions, not only defining architecture or advising from a distance.
- Experience turning ambiguous business needs into sound designs, implementation plans, documented decisions and working outcomes for complex stakeholders.
- Practical understanding of Atlassian Cloud or comparable enterprise platforms, APIs and integrations, identity and access considerations, data migration, testing and production readiness.
- Ability to lead technical delivery across disciplines, influence without formal authority and explain trade-offs to customer sponsors, administrators and delivery teams.
- Comfort working against a statement of work, managing technical risks and scope with an engagement lead, and creating reusable guidance as you deliver.
Preferred qualifications- Hands-on implementation or administration experience with Atlassian Cloud products such as Jira, Confluence, Jira Service Management and Focus; relevant Atlassian certifications are welcome.
- Experience with enterprise service management, software delivery, work management or cloud transformation, including complex integrations or migrations.
- Experience designing AI-enabled workflows or using Rovo, automation or agents in delivery, with appropriate security and governance practices.
- Experience partnering with systems integrators or other delivery partners on enterprise implementations.
- Program or project management experience on multi-workstream enterprise implementations.
Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
