As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention.
As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.
What You'll Do:Account Expansion:
- Manage portfolio of existing customers
- Achieve annual expansion ARR target
- Drive Net Revenue Retention (NRR)
Strategic Account Planning:
- Develop and execute comprehensive account plans for each customer
- Conduct quarterly business reviews (QBRs) with 100% of accounts
- Map stakeholder relationships and identify expansion opportunities
- Build multi-year growth strategies aligned to customer objectives
Consultative Selling:
- Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio
- Articulate business value and ROI of expanded deployments
- Navigate complex buying processes for expansion deals
- Partner with Customer Success to ensure customer health and satisfaction
Customer Advocacy:
- Serve as voice of customer internally
- Proactively address risks and prevent churn (<5% churn rate)
- Drive customer references, case studies, and advocacy
- Maintain customer satisfaction scores >90%
Collaboration:
- Partner with Sales Engineers, Customer Success Managers, and Support
- Coordinate with hunters on land-and-expand strategies
- Engage executive sponsors for strategic accounts
What You'll Need:Required:
- 4-6+ years of account management or customer success experience
- Proven track record of driving 120%+ NRR
- Experience managing 30-50 enterprise accounts simultaneously
- Strong relationship-building skills at C-level (CISOs, CIOs)
- Strategic account planning and whitespace analysis expertise
- Excellent presentation and QBR facilitation skills
- Salesforce CRM proficiency
- Fluency in English and French
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Preferred:
- Cybersecurity, cloud, or enterprise SaaS account management experience
- Experience with complex, multi-stakeholder expansion sales
- Track record of customer advocacy and reference generation
- MEDDPICC or similar methodology knowledge
What You'll Need:Farmer Mentality:
- Patient, relationship-focused approach
- Long-term thinking and account development
- Customer-first mindset
Strategic Thinking:
- Ability to identify and articulate business value
- Consultative approach to problem-solving
- Proactive opportunity identification
Relationship Excellence:
- Builds trust and credibility quickly
- Multi-threaded relationship management
- Executive presence and communication
Collaboration:
- Cross-functional partnership skills
- Team player who shares customer insights
- Represents CrowdStrike values
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Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
