About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description The Associate, Acceptance Solutions Sales Executive is responsible for identifying prospect clients for a specific product family and supporting strategic account planning under Account Executive orchestration. This role proactively assists Account Executives in recognizing opportunities across the assigned product family or solution and owns product family or solution opportunities from qualification to close. The Associate demonstrates product and service capabilities to clients at a moderate technical depth and engages Sales Engineers as needed for more complex selling efforts. The role ensures that sold products, services, or solutions are activated and revenue is realized, and is accountable for driving upselling and cross-selling within existing accounts, as well as renewal of business for the product family.
Specialists in this role primarily focus on net new clients to Visa or product-family-only clients, supporting all activities of core specialist sellers. Based on the propensity to buy additional products, clients may graduate to being assigned a Generalist seller.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities
- Support strong, long-lasting client relationships and collaborate with internal support teams to resolve client inquiries.
- Drive opportunities to activate, grow, and retain revenue for assigned product family.
- Handle a high volume of inbound emails and phone calls, evaluating inquiries and determining appropriate responses.
- Collaborate with multiple internal teams including Billing, Implementations, Technical Support, Risk Operations, and Sales Operations.
- Serve as an escalation point internally and with clients, facilitating issue resolution and connecting clients with appropriate resources.
- Work with Specialized Sellers on portfolio retention and growth strategies.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications
- Minimum of 6 months of work experience or a Bachelor's Degree.
- Experience in account management, customer-facing, or sales equivalent roles (6 months - 2 years).
- Experience in using Microsoft Tools (Outlook, Word, Excel, PowerPoint).
- Experience-based issue resolution skills facilitating dialogue across multiple contacts.
- Demonstrated ability to deal effectively with customers.
- Strong telephone, written, and presentation skills.
Preferred Qualifications
- 2 or more years of work experience.
- Experience in working with systems such as Tableau and Microsoft Dynamics.
- Demonstrated knowledge of the payment industry including issuing, acquiring, transaction processing, eCommerce, Card Present, Card Not Present, and ACH processing (preferred but not required).
- Knowledge of referral and reseller partner models.
- Strong organization and time management skills, comfortable multi-tasking.
- Ability to deal with customers in a manner that shows sensitivity and tact.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
