About the role and team Leading a sales team at Uber Eats means moving fast in a competitive landscape where the real world and digital commerce intersect. As a Sales Manager for our CASA SMB team, you aren't just managing a pipeline; you are building the engine that powers local economies by connecting merchants to millions of users. You will lead a high-performing team of Account Representatives and Account Executives, guiding them through the grit of outbound prospecting and the complexity of high-stakes negotiations to bring the best local favorites onto our platform.
This role is for a leader who thrives in ambiguity and finds energy in the messy reality of scaling a business. You will need to balance strategic commercial planning with deep, hands-on coaching, often making tough calls under pressure to hit ambitious revenue targets. If you are a resilient, people-first leader who can turn shifting market dynamics into an actionable roadmap and inspire a team to exceed their own expectations, this is where you'll grow.
What You'll Do - Lead and develop a high-performing team of Sales Representatives, using commercial coaching to unblock their pipelines and accelerate their career growth.
- Navigate shifting market priorities and internal complexity to set geo-level commercial strategies that drive new business acquisition and revenue.
- Manage sales lifecycle execution with urgency, from monitoring healthy pipeline forecasting to assisting your team in closing high-value, complex deals.
- Collaborate across Operations, Marketing, and Product teams to resolve blockers, optimize workflows, and deliver restaurant partner solutions that scale.
- Drive a culture of accountability and excellence, conducting deal reviews and performance calibrations to ensure the team consistently hits or exceeds monthly goals.
- Adapt to evolving market trends and competitor offerings, using data-driven insights to troubleshoot sales tactics and improve the merchant experience.
Basic Qualifications - English Proficiency.
- Availability to travel 2 times per Q within Central America.
- 4+ years of full-cycle B2B sales experience (high-volume, lead generation, and outbound prospecting).
- 2+ years of experience leading sales teams or equivalent internal leadership experience at Uber.
- Experience in client-facing roles or leading teams in commercially-adjacent operations.
- Bachelor's degree or equivalent professional work experience.
- Proven track record of coaching underperforming team members to exceed ambitious revenue targets.
- Experience managing a mix of both Inside Sales and Field Sales teams in a fast-paced environment.
- Strong professional storytelling and communication skills with the ability to influence senior executive audiences.
Preferred Qualifications - Analytical proficiency in Salesforce, SQL, or Google Sheets to identify market opportunities and improve team velocity.
- A resilient mindset with a passion for the restaurant industry and local merchant success.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
