6 jobs for "Customer Care, Program Manager"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the Team

UKG's Strategic Positioning and Pursuits team helps UKG win high-value opportunities by creating differentiated, personalized, and memorable selling experiences for executive decision makers. We turn complex business and product stories into customer experiences that build trust, create connection, and move decisions forward. We bring together customer insight, business priorities, product expertise, industry context, and creative craft to help sellers make UKG's value clear and memorable.

Our work starts with understanding the problem behind the request. We then shape the right way to bring the story to life, whether through an executive narrative, a visual framework, a demonstration, or another experience built for the moment. We partner across UKG to help decision makers see how our values and solutions can make a difference for their organizations.

Every interaction is an opportunity to build trust, deepen connection, and drive growth. We help make those moments count, one conversation and one customer experience at a time.

About the Role

As a Strategic Pursuit Consultant at UKG, you'll serve as a trusted partner to Sales and Pre-Sales teams, helping shape how UKG engages customers in complex, high-value opportunities. You'll combine strong business judgment, customer insight, messaging expertise, and creative problem solving to make UKG's value relevant and memorable for decision makers.

You'll partner with sellers and cross-functional experts to understand customer priorities, identify what matters most to stakeholders, and develop a distinctive approach to communicating UKG's value. That approach may include an executive narrative, visual storytelling, a demonstration, an interactive experience, or a combination of formats.

You'll help teams move beyond the initial request, make complex solutions easier to understand, and create customer experiences that are thoughtful, credible, and distinctly UKG. You'll also bring customer and field insights back to the Strategic Messaging team to strengthen our content and ways of working.

What You'll Do

Shape Customer Narratives & Pursuits

- Partner with Sales and Pre-Sales teams to understand customer priorities, business challenges, stakeholders, and opportunity requirements.
- Apply UKG's enterprise, portfolio, solution, industry, and audience-specific messaging to complex customer opportunities.
- Turn customer insight, product capabilities, market dynamics, and competitive intelligence into clear, credible, outcome-oriented narratives.
- Develop and refine value propositions, proof points, executive messaging, presentation storylines, sales plays, and proposal content.
- Tailor messaging and materials to the customer's needs and buying context while maintaining alignment with UKG's positioning and approved claims.
- Generate and develop creative concepts for communicating UKG's value, refining them with input from sellers, subject matter experts, and customer feedback.
- Help account teams address customer questions, strengthen differentiation, and connect UKG's solutions to measurable business impact.

Elevate Executive & Customer Engagement

- Support customer engagements with senior stakeholders, including executive sponsors and decision makers.
- Shape the customer's experience from the opening message through the demonstration, discussion, and next step.
- Explore ways to make ideas tangible, including visual storytelling, scenario-based demonstrations, workshops, and interactive presentation elements.
- Help prepare and shape executive presentations, demonstrations, discovery sessions, and solution workshops.
- Make complex ideas accessible through thoughtful narrative, presentation structure, visual storytelling, and relevant customer evidence.
- Advise sellers and presenters on message delivery, audience engagement, and the effective use of supporting materials.
- Build credibility through preparation, curiosity, consultative dialogue, and a clear understanding of customer goals.

Build Cross-Functional Partnerships

- Collaborate with Sales, Product, Marketing, Industry, Competitive Intelligence, Value Management, Pre-Sales, Proposal, Legal, Security, Services, and Customer Success partners.
- Coordinate with subject matter experts to ensure customer-facing materials are accurate, relevant, and aligned with opportunity needs.
- Influence across teams to keep messaging and pursuit materials aligned and deliver a cohesive customer experience.
- Share field observations and customer feedback with the Strategic Messaging team and relevant partners.
- Surface gaps, conflicting claims, outdated content, or missing evidence for review by the appropriate stakeholders.

Strengthen Reusable Content & Continuous Improvement

- Contribute reusable presentation components, proposal content, examples, and guidance that help sellers apply UKG messaging effectively.
- Capture customer questions, seller feedback, competitive patterns, and successful approaches from supported opportunities.
- Recommend improvements to messaging, assets, and workflows based on observed customer and field needs.
- Maintain current knowledge of UKG's solutions, customer outcomes, approved messaging, and relevant market context.

About You

You're a curious, resourceful problem solver who enjoys working through ambiguity to find a clear way forward. You look beyond the initial request to understand the business need, connect customer, product, and market insights, and bring fresh ideas to the table. You know when to challenge an assumption, simplify a complex idea, or use a visual or experiential approach to make a message resonate.

You pair creative thinking with practical judgment and strong writing and storytelling skills. You can shape an accurate, audience-specific narrative, explain why it will work, and collaborate with sellers and subject matter experts to bring it to life. You build trust across teams, manage multiple priorities, and keep the customer's decision and business outcome in view.

Basic Qualifications

- 8+ years of combined professional experience in strategic messaging, sales enablement, solution consulting, customer experience, product marketing, or a related discipline.
- 5+ years of experience developing customer-facing content or experiences for complex B2B sales opportunities, such as executive presentations, proposals, demonstrations, sales plays, or workshops.
- Demonstrated ability to synthesize customer needs, product information, market context, and competitive insights into a clear value narrative.
- Strong writing, editing, presentation, and storytelling skills, including the ability to communicate complex ideas to executive audiences.
- Experience partnering with Sales, Pre-Sales, Product, Marketing, or subject matter expert teams.
- Strong discovery, facilitation, stakeholder communication, and relationship-building skills.
- Ability to manage concurrent projects, exercise sound judgment, and meet deadlines in a fast-paced, matrixed environment.
- Familiarity with presentation, proposal, and content collaboration tools.

Preferred Qualifications

- Experience supporting complex enterprise sales cycles, strategic pursuits, or high-value customer opportunities.
- Experience in enterprise technology, SaaS, HCM, HR, payroll, workforce management, or a related market.
- Experience engaging with senior customer stakeholders and helping sellers prepare for executive presentations, demonstrations, discovery sessions, or workshops.
- Ability to use visual storytelling, design-led thinking, or interactive approaches to make customer messages more engaging and easier to understand.
- Experience translating competitive intelligence, customer evidence, and business value into differentiated messaging.
- Experience contributing reusable content, sales resources, or practices that improve consistency and effectiveness across a sales organization.
- Strong business acumen and the ability to balance creative thinking with accuracy, approved messaging, and customer needs.
- A collaborative, adaptable approach, with the confidence to influence across teams and move work forward without direct authority.

Company Overview:

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That's why more than 80,000 organizations worldwide trust UKG to run their workforce - not just manage it. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $119,000 to $169,600. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

About UKG

Size: 10,000+ employees
Industry: Technology

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