Role Manage and influence Schneider Electric's customer service sales lifecycle (OPEX cycle) across EMEA, with a primary focus on cooling customers. Support customers throughout the sales cycle and design phase, during which end-to-end cooling service offerings are discussed and defined. Act as a trusted advisor to customers, support their digital service journey with EcoCare, and lead the definition of the most appropriate service package-including digital service offers-through continuous engagement with customers and Schneider Electric entities worldwide.
Key Responsibility Areas Customer & Strategic Account Engagement - Build and maintain strong relationships with local Service and Secure Power sales teams to effectively support global strategic accounts, including internet giants, colocation providers, service providers, and customers involved in large-scale projects.
- Act as the main point of contact for service requirements and the Cooling Services value proposition for local Schneider Electric teams and customers, as needed.
- Support local and regional Schneider Electric teams in developing trusted-advisor relationships with existing VIP customers and applying the same approach to prospective customers.
- Engage directly with customers through face-to-face discussions and site visits, in support of local and regional Schneider Electric teams.
Service Solution Architecture & Value Proposition - Identify customer needs and pain points and translate them into an end-to-end service approach covering Cooling Service Framework, EcoCare, and EcoFit value propositions.
- Lead the technical aspects of commercial activities in support of the Cooling Services growth ambition.
- Convert customer needs identified early in the sales process into attractive value propositions, leveraging deep industry, technical, and service knowledge.
- Define the best service package for the customer, including digital service offers.
Tendering & Commercial Support - Review requests for quotation (RFQs) and provide sales teams with clear technical guidance and recommendations to develop competitive solutions.
- Support local and regional Schneider Electric sales teams in defining the right customer engagement strategy and prioritizing opportunities.
- Ensure an effective handover to Service and Product Specialists and Tendering teams once the final service value proposition has been defined.
- Ensure effective knowledge transfer and training for local and regional Schneider Electric service organizations.
Market & Offer Development - Communicate market feedback on trends, competitors, and customer requirements to support appropriate offer enhancements.
- Support the deployment of the Cooling Services Playbook across EMEA.
- Bring experience and market insights to drive continuous improvement of the Cooling Service value proposition.
- Support the Service Line of Business in defining and evolving the standard service offer by providing market and commercial insights.
Cross-Functional Collaboration - Collaborate with Cooling Line of Business functions, including R&D, Manufacturing, Sustaining, and L4 organizations.
- Work closely with the Service Line of Business to identify service and software solutions that create added value for customers.
- Coordinate with Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations across EMEA and globally.
Required Experience & Competencies - Bachelor's or Master's degree, or foreign equivalent, in Mechanical or Electronic Engineering.
- Three to ten years of experience in cooling, with a focus on data center applications and preferably within a service environment.
- Knowledge of cooling products and services, including chillers, CDUs, InRoom, and InRow solutions.
- Awareness of the Data Center market and competitive landscape.
- Strong communication and relationship-building capabilities, with customer-facing experience and the ability to operate across cultures.
- Fluent English; any additional language is an advantage.
- Basic to advanced proficiency in the Microsoft 365 suite.
Leadership Profile - Customer-centric and trusted-advisor mindset.
- Team-oriented approach and ability to collaborate effectively in a global matrix organization.
- Ability to combine technical expertise with commercial understanding and value-based positioning.
- Proactive contribution to continuous improvement and knowledge sharing.
- Comfortable operating in a global matrix organization and managing multiple priorities.
Key Linkages (Internal & External Networks) Internal Stakeholders - Service Cooling Business Developers, Service Cooling Solution Architects and Cooling Service Pre-Sales Support
- Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations.
- Cooling LoB: R&D, Manufacturing, Sustaining, and L4 organizations.
- Sales teams, Service and Product Specialists, and Tendering teams.
External Stakeholders - Global strategic accounts, including Internet giants and colocation providers.
- Service providers, partners, and customers involved in large Data Center projects.
- Data Center end users in both Greenfield and Brownfield environments.
What we offer - Flexibility at work;
- Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams;
- Special training tailored to your needs and career goals;
- Opportunity to develop based on clear career paths, to grow through experience and exposure;
- An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations;
- Global Family Leave program;
- Ticket restaurant or meal at canteen;
- Shareholding plans;
- Welfare programs that can be extended to your family;
- Health insurance and Professional/extraprofessional accident insurance;
In line with our commitment to pay transparency and equal opportunities, we would like to share the salary range for this position: €63,920 to €95,880, including a collective incentive scheme.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
Role Manage and influence Schneider Electric's customer service sales lifecycle (OPEX cycle) across EMEA, with a primary focus on cooling customers. Support customers throughout the sales cycle and design phase, during which end-to-end cooling service offerings are discussed and defined. Act as a trusted advisor to customers, support their digital service journey with EcoCare, and lead the definition of the most appropriate service package-including digital service offers-through continuous engagement with customers and Schneider Electric entities worldwide.
Key Responsibility Areas Customer & Strategic Account Engagement - Build and maintain strong relationships with local Service and Secure Power sales teams to effectively support global strategic accounts, including internet giants, colocation providers, service providers, and customers involved in large-scale projects.
- Act as the main point of contact for service requirements and the Cooling Services value proposition for local Schneider Electric teams and customers, as needed.
- Support local and regional Schneider Electric teams in developing trusted-advisor relationships with existing VIP customers and applying the same approach to prospective customers.
- Engage directly with customers through face-to-face discussions and site visits, in support of local and regional Schneider Electric teams.
Service Solution Architecture & Value Proposition - Identify customer needs and pain points and translate them into an end-to-end service approach covering Cooling Service Framework, EcoCare, and EcoFit value propositions.
- Lead the technical aspects of commercial activities in support of the Cooling Services growth ambition.
- Convert customer needs identified early in the sales process into attractive value propositions, leveraging deep industry, technical, and service knowledge.
- Define the best service package for the customer, including digital service offers.
Tendering & Commercial Support - Review requests for quotation (RFQs) and provide sales teams with clear technical guidance and recommendations to develop competitive solutions.
- Support local and regional Schneider Electric sales teams in defining the right customer engagement strategy and prioritizing opportunities.
- Ensure an effective handover to Service and Product Specialists and Tendering teams once the final service value proposition has been defined.
- Ensure effective knowledge transfer and training for local and regional Schneider Electric service organizations.
Market & Offer Development - Communicate market feedback on trends, competitors, and customer requirements to support appropriate offer enhancements.
- Support the deployment of the Cooling Services Playbook across EMEA.
- Bring experience and market insights to drive continuous improvement of the Cooling Service value proposition.
- Support the Service Line of Business in defining and evolving the standard service offer by providing market and commercial insights.
Cross-Functional Collaboration - Collaborate with Cooling Line of Business functions, including R&D, Manufacturing, Sustaining, and L4 organizations.
- Work closely with the Service Line of Business to identify service and software solutions that create added value for customers.
- Coordinate with Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations across EMEA and globally.
Required Experience & Competencies - Bachelor's or Master's degree, or foreign equivalent, in Mechanical or Electronic Engineering.
- Three to ten years of experience in cooling, with a focus on data center applications and preferably within a service environment.
- Knowledge of cooling products and services, including chillers, CDUs, InRoom, and InRow solutions.
- Awareness of the Data Center market and competitive landscape.
- Strong communication and relationship-building capabilities, with customer-facing experience and the ability to operate across cultures.
- Fluent English; any additional language is an advantage.
- Basic to advanced proficiency in the Microsoft 365 suite.
Leadership Profile - Customer-centric and trusted-advisor mindset.
- Team-oriented approach and ability to collaborate effectively in a global matrix organization.
- Ability to combine technical expertise with commercial understanding and value-based positioning.
- Proactive contribution to continuous improvement and knowledge sharing.
- Comfortable operating in a global matrix organization and managing multiple priorities.
Key Linkages (Internal & External Networks) Internal Stakeholders - Service Cooling Business Developers, Service Cooling Solution Architects and Cooling Service Pre-Sales Support
- Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations.
- Cooling LoB: R&D, Manufacturing, Sustaining, and L4 organizations.
- Sales teams, Service and Product Specialists, and Tendering teams.
External Stakeholders - Global strategic accounts, including Internet giants and colocation providers.
- Service providers, partners, and customers involved in large Data Center projects.
- Data Center end users in both Greenfield and Brownfield environments.
