11 jobs for "Industry Operations Manager - Strategy (LATAM TTS) - GBS"

Client Solutions Manager - Industry Operations (Commerce) - Toronto

At TikTok - Toronto

Posted on Oct 20

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Manager - Service Strategy & Digital Transformation - Raipur

At Schneider Electric - Raipur

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Senior Account Manager - Grocery & Retail

At Uber - New York City

Posted on Oct 19

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Senior Manager, Pismo Sales

At Visa - Madrid

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Sr. Sales Enablement Operations Manager

At Palo Alto Networks - London

Posted on Oct 15

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Brand Partnerships Manager, Beauty, 9 Month Fixed Term Contract - GBS

At TikTok - Paris

Posted on Nov 3

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Senior Manager - LV Sales - Panel Builders

At Schneider Electric - Pune

Posted on Oct 29

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Brand Partnerships Manager - Global Business Solutions - Madrid - GBS

At TikTok - Madrid

Posted on Oct 12

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CX Channel Sales Specialist

At Zoom - Remote / Flexible

Posted on Oct 31

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Manager, U4B Sales Mid Market

At Uber - Taipei City

Posted on Oct 28

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Regional Director of Sales

At Sumo Logic

Posted on Oct 28

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TikTok

Client Solutions Manager - Industry Operations (Commerce) - Toronto

Toronto, CanadaSalesPosted 20 days ago

Apply on company site View full job

Responsibilities

The Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights.

This position is for an existing vacancy.

Responsibilities
- Act as a Consultant to clients and internal stakeholders
- Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
- Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations.
- Build Test & Learn frameworks leveraging TikTok's measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full-funnel business impact.
- Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality.
- Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices.
- Clearly articulate and establish the value of TikTok within the client's media mix and long-term communication strategy.
- Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact.
- Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success.
- Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.
- Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives.
- Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
- Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
- Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needs.
- Build trusting relationships with clients, agencies, and internal cross-functional teams (product, measurement, creative, operations) to deliver on growth objectives.
- Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
- Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
- Share responsibility for account and opportunity planning, working with sales to design client-centric strategies.
- Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
- Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experience.

Qualifications

Minimum Qualifications
- 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
- Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
- Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
- Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with the ability to extract actionable insights from platform data.
- Detail-oriented, analytical and a creative problem solver.

Preferred Qualifications
- Comfortable with revenue-bearing responsibilities and managing team targets.
- Experience with App/Leads/Shopping Ads/E-commerce marketing.
- Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
- Experience with 3rd party ad measurement verification partners (such as IAS and DV)
- Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
- Track record of building and executing strategic education programs to drive product adoption.

The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
- Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
- Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
- Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with the ability to extract actionable insights from platform data.
- Detail-oriented, analytical and a creative problem solver.

Preferred Qualifications
- Comfortable with revenue-bearing responsibilities and managing team targets.
- Experience with App/Leads/Shopping Ads/E-commerce marketing.
- Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
- Experience with 3rd party ad measurement verification partners (such as IAS and DV)
- Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
- Track record of building and executing strategic education programs to drive product adoption.

The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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