40 jobs for "Customer Program Specialist"

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

We are seeking a highly motivated and experienced Director, Issuing VAS Specialist Seller, KBO, to join the broader Value-Added Services Sales organization. Based in Riyadh, the role is responsible for driving the sale and commercialization of non-risk Issuing Value-Added Services across Saudi Arabia, Bahrain and Oman.

The portfolio focus includes Loyalty, Digital, Network and Processing solutions, together with other non-risk Issuing VAS solutions introduced over time. This includes capabilities that help clients design and operate loyalty programs, create differentiated digital cardholder experiences, modernize issuer connectivity and processing, and improve portfolio commercialization. The role covers banks, fintechs, processors and relevant ecosystem partners and combines consultative selling, technical credibility, commercial leadership and executive engagement.

Portfolio Coverage

• Loyalty and customer engagement: Loyalty management and program operations, rewards and redemption, card-linked and merchant-funded offers, campaign management, personalization.

• Digital issuing and issuer experiences: Digital card lifecycle, issuer app integration, mobile and web enablement, digital self-service, customer journeys, APIs and SDKs.

• Network and processing: Issuer processing, connectivity and integration, transaction and portfolio services, processing modernization and operational enablement.

Key Responsibilities

• Develop and execute market and account sales plans for non-risk Issuing VAS solutions across Saudi Arabia, Bahrain and Oman.

• Build, qualify and continuously manage a healthy opportunity pipeline, with accountability for bookings, new revenue, growth of existing revenue and revenue realization.

• Own the end-to-end sales lifecycle, from market planning, prospecting and discovery through solution development, commercial structuring, negotiation and closure.

• Lead consultative discovery with issuer and ecosystem stakeholders to identify business priorities and translate them into relevant Loyalty, Digital, Network and Processing propositions.

• Engage senior decision-makers across Cards and Payments, Retail Banking, Digital Banking and Innovation, Loyalty and Customer Engagement, Product and Portfolio Management, Technology and Architecture, Operations, Finance, Procurement and executive leadership.

• Articulate the business and economic value of Visa solutions using client-relevant outcomes, value-based selling and clear commercialization plans.

• Operate through a specialist-led, collaborative sales model with Account Executives, Account Managers and local market teams.

• Partner with Generalist Sales, Product, Solutions Engineering, Client Services, Finance, Legal, Pricing, Sales Operations, Go-to-Market, Marketing and local market leadership to create strong client propositions and executable deals.

• Prepare and lead client presentations, proposals, solution workshops, commercial responses and contract negotiations.

• Maintain timely and accurate opportunity, activity, forecast and sales-stage information in Microsoft Dynamics.

• Work with delivery and client-facing teams after signature to support implementation readiness, commercialization, adoption and revenue realization.

• Provide structured market and client feedback concerning existing products, sales materials, competitive activity and implementation considerations.

• Maintain high levels of client and prospect engagement through proactive outreach, relevant insights and disciplined follow-up.

• Travel regularly across Saudi Arabia, Bahrain and Oman, with occasional wider regional or global travel.

Essential Functions

• Drive achievement of assigned Issuing VAS pipeline, bookings and revenue objectives across the KBO markets.

• Acquire new clients and expand existing relationships through coordinated account planning and disciplined opportunity management.

• Understand complex client requirements and position appropriate Visa capabilities in collaboration with solution and product specialists.

• Champion Visa's value-based sales methodology and develop mutual success plans that connect client outcomes to commercialization and revenue realization.

• Coordinate internal approvals and contributions required to create viable technical, commercial, contractual and implementation propositions.

• Support successful post-sale transition while retaining active ownership of commercialization progress and revenue outcomes.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a bachelor's degree, or an equivalent combination of education and professional experience.

• Professional fluency in both Arabic and English.

• Demonstrated experience in consultative or solution sales, business development, account growth or commercial leadership.

• Experience managing complex opportunities and sales pipelines involving multiple client and internal stakeholders.

Preferred Qualifications

• 10 or more years of relevant work experience with a bachelor's degree, or 8 or more years of relevant experience with an advanced degree.

• Payments or financial-services experience is strongly preferred, particularly within issuing, retail banking, digital banking, loyalty, payment processing or related technology services.

• Understanding of issuer business models and familiarity with relevant solution families, including loyalty management and program operations, card-linked offers, digital issuer experiences, APIs and SDKs, and network or issuer-processing services.

• Proven ability to engage senior banking, fintech, processor and ecosystem stakeholders and influence complex purchase decisions.

• Strong commercial, negotiation, presentation and written communication skills.

• Ability to connect technical solution capabilities to measurable client outcomes and compelling business cases.

• Highly collaborative working style, with the ability to navigate cross-functional and matrixed organizations.

• Strong self-management, prioritization and forecasting discipline, with the drive to achieve goals with limited oversight.

• Multicultural awareness and the ability to work effectively across Saudi Arabia, Bahrain, Oman and the wider GCC.

• Ability and willingness to travel regularly across the assigned markets.

Additional Information

This is a hybrid position. The expectation for days in the office will be confirmed by the Hiring Manager.

Visa is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment in accordance with applicable law and Visa's employment policies.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Visa

Help us enable everyone on the planet to gain access to the global economy by being the best way to pay and be paid.

Size: 10,000+ employees
Industry: Client Services

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